Evaluation of the Business Process Management Practices: An Application in the Company of Oil and Gas Exploration and Production

Herkenhoff, Debora ; Lima, Gilson ; Figueiredo, Moacyr ; Figueiredo, Carolina ; Figueiredo, Lívia ; Filho, José

Annals of Industrial Engineering 2012: Industrial Engineering: Overcoming the Crisis, 2014, p.291-298

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