Examining the interplay of internet banking service quality, e-satisfaction, e-word of mouth and e-retention: a post pandemic customer perspective

Dangaiso, Phillip ; Mukucha, Paul ; Makudza, Forbes ; Towo, Tendai ; Jonasi, Knowledge ; Jaravaza, Divaries Cosmas

Cogent social sciences, 2024-12, Vol.10 (1) [Periódico revisado por pares]

Taylor & Francis Group

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