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Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article

Buhalis, Dimitrios

Tourism review (Association internationale d'experts scientifiques du tourisme), 2020-02, Vol.75 (1), p.267-272 [Periódico revisado por pares]

Bingley: Emerald Publishing Limited

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Título:
Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article
Autor: Buhalis, Dimitrios
Assuntos: Application service providers ; Artificial intelligence ; Big Data ; Consumers ; Customer relationship management ; Empowerment ; Gamification ; Information systems ; Innovations ; Internet ; Interoperability ; Inventory control ; Marketing ; Radio frequency identification ; Robots ; Semantic web ; Smartphones ; Social networks ; Strategic management ; Technological change ; Technology adoption ; Tourism
É parte de: Tourism review (Association internationale d'experts scientifiques du tourisme), 2020-02, Vol.75 (1), p.267-272
Descrição: Purpose Technology revolutionises the tourism industry and determines the strategy and competitiveness of tourism organisations and destinations. This paper aims to explore the transformational and disruptive nature of technology for tourism. Design/methodology/approach This paper is based on systematic research. Findings Technology innovations bring the entire range of stakeholders together in tourism service ecosystems. Technology-empowered tourism experiences increasingly support travellers to co-create value throughout all stages of travel. Ambient Intelligence (AmI) Tourism (2020-future) is driven by a range of disruptive technologies. Inevitably smart environments transform industry structures, processes and practices, having disruptive impacts for service innovation, strategy, management, marketing and competitiveness of everybody involved. Originality/value The paper synthesises developments in technology for tourism and proposes a future perspective.
Editor: Bingley: Emerald Publishing Limited
Idioma: Inglês;Francês;Alemão

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Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article

Buhalis, Dimitrios

Bingley: Emerald Publishing Limited

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