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Doing the Right Thing Without Being Told: Joint Effects of Initiative Climate and General Self-Efficacy on Employee Proactive Customer Service Performance
Doing the Right Thing Without Being Told: Joint Effects of Initiative Climate and General Self-Efficacy on Employee Proactive Customer Service Performance
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Doing the Right Thing Without Being Told: Joint Effects of Initiative Climate and General Self-Efficacy on Employee Proactive Customer Service Performance

RAUB, Steffen ; HUI LIAO

Journal of applied psychology, 2012-05, Vol.97 (3), p.651-667 [Periódico revisado por pares]

Washington, DC: American Psychological Association

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12
An empirical study of employee loyalty, service quality and firm performance in the service industry
An empirical study of employee loyalty, service quality and firm performance in the service industry
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An empirical study of employee loyalty, service quality and firm performance in the service industry

Yee, Rachel W.Y. ; Yeung, Andy C.L. ; Edwin Cheng, T.C.

International journal of production economics, 2010-03, Vol.124 (1), p.109-120 [Periódico revisado por pares]

Amsterdam: Elsevier B.V

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13
Perception-based model for analyzing the impact of enterprise blockchain adoption on SCM in the Indian service industry
Perception-based model for analyzing the impact of enterprise blockchain adoption on SCM in the Indian service industry
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Perception-based model for analyzing the impact of enterprise blockchain adoption on SCM in the Indian service industry

Karamchandani, Amit ; Srivastava, Samir K. ; Srivastava, Rajiv K.

International journal of information management, 2020-06, Vol.52, p.102019-16, Article 102019 [Periódico revisado por pares]

Kidlington: Elsevier Ltd

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14
Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy
Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy
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Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy

Groth, Markus ; Hennig-Thurau, Thorsten ; Walsh, Gianfranco

Academy of Management journal, 2009-10, Vol.52 (5), p.958-974 [Periódico revisado por pares]

Briarcliff Manor: Academy of Management

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15
Services Trade and Policy
Services Trade and Policy
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Services Trade and Policy

Francois, Joseph ; Hoekman, Bernard

Journal of economic literature, 2010-09, Vol.48 (3), p.642-692 [Periódico revisado por pares]

Nashville: American Economic Association

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16
Chinese import competition, offshoring and servitization
Chinese import competition, offshoring and servitization
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Chinese import competition, offshoring and servitization

Gu, Grace ; Malik, Samreen ; Pozzoli, Dario ; Rocha, Vera

Economic inquiry, 2022-04, Vol.60 (2), p.901-928 [Periódico revisado por pares]

Huntington Beach: Western Economic Association

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17
Innovation, internationalization and business-growth expectations among entrepreneurs in the services sector
Innovation, internationalization and business-growth expectations among entrepreneurs in the services sector
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Innovation, internationalization and business-growth expectations among entrepreneurs in the services sector

Castaño, María-Soledad ; Méndez, María-Teresa ; Galindo, Miguel-Ángel

Journal of business research, 2016-05, Vol.69 (5), p.1690-1695 [Periódico revisado por pares]

New York: Elsevier Inc

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18
Assessment of liver and renal function tests among gasoline exposed gas station workers in Mekelle city, Tigray region, Northern Ethiopia
Assessment of liver and renal function tests among gasoline exposed gas station workers in Mekelle city, Tigray region, Northern Ethiopia
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Assessment of liver and renal function tests among gasoline exposed gas station workers in Mekelle city, Tigray region, Northern Ethiopia

Asefaw, Tsegay ; Wolde, Mistre ; Edao, Abebe ; Tsegaye, Aster ; Teklu, Gebre ; Tesfay, Feven ; Gebremariam, Gebreslassie Johnson, Colin

PloS one, 2020-10, Vol.15 (10), p.e0239716-e0239716 [Periódico revisado por pares]

San Francisco: Public Library of Science

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19
Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms
Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms
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Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms

Salunke, Sandeep ; Weerawardena, Jay ; McColl-Kennedy, Janet R.

Journal of business research, 2013-08, Vol.66 (8), p.1085-1097 [Periódico revisado por pares]

New York: Elsevier Inc

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20
Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership
Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership
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Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership

Birasnav, M.

Journal of business research, 2014-08, Vol.67 (8), p.1622-1629 [Periódico revisado por pares]

New York: Elsevier Inc

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