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Customer negative events and employee service sabotage: The roles of employee hostility, personality and group affective tone
Customer negative events and employee service sabotage: The roles of employee hostility, personality and group affective tone
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Customer negative events and employee service sabotage: The roles of employee hostility, personality and group affective tone

Chi, Nai-Wen ; Tsai, Wei-Chi ; Tseng, Shu-Min

Work and stress, 2013-07, Vol.27 (3), p.298-319 [Periódico revisado por pares]

London: Taylor & Francis Group

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Returning to the Workplace During the COVID-19 Pandemic: The Concerns of Australian Workers
Returning to the Workplace During the COVID-19 Pandemic: The Concerns of Australian Workers
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Returning to the Workplace During the COVID-19 Pandemic: The Concerns of Australian Workers

Griffiths, Daniel ; Sheehan, Luke ; van Vreden, Caryn ; Whiteford, Peter ; Collie, Alex

Journal of occupational rehabilitation, 2021-12, Vol.31 (4), p.711-720 [Periódico revisado por pares]

New York: Springer US

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3
Health Concerns and Health Service Utilization in a Population Cohort of Young Adults with Autism Spectrum Disorder
Health Concerns and Health Service Utilization in a Population Cohort of Young Adults with Autism Spectrum Disorder
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Health Concerns and Health Service Utilization in a Population Cohort of Young Adults with Autism Spectrum Disorder

Weiss, Jonathan A. ; Isaacs, Barry ; Diepstra, Heidi ; Wilton, Andrew S. ; Brown, Hilary K. ; McGarry, Caitlin ; Lunsky, Yona

Journal of autism and developmental disorders, 2018-01, Vol.48 (1), p.36-44 [Periódico revisado por pares]

New York: Springer US

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4
Identifying baby boomer service expectations for future aged care community services in Australia
Identifying baby boomer service expectations for future aged care community services in Australia
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Identifying baby boomer service expectations for future aged care community services in Australia

Gill, Liz ; Cameron, Ian D.

Health & social care in the community, 2022-02, Vol.30 (2), p.726-734 [Periódico revisado por pares]

England: Hindawi Limited

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5
Emotional labour, collectivism and strain: a comparison of Turkish and U.S. service employees
Emotional labour, collectivism and strain: a comparison of Turkish and U.S. service employees
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Emotional labour, collectivism and strain: a comparison of Turkish and U.S. service employees

Nixon, Ashley E. ; Ceylan, Savas ; Nelson, Carnot E. ; Alabak, Merve

Work and stress, 2020-04, Vol.34 (2), p.168-188 [Periódico revisado por pares]

Abingdon: Routledge

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Does Job Standardization Increase Organizational Citizenship Behavior?
Does Job Standardization Increase Organizational Citizenship Behavior?
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Does Job Standardization Increase Organizational Citizenship Behavior?

Chen, Li-Chan ; Niu, Han-Jen ; Wang, Yau-De ; Yang, Chyan ; Tsaur, Sheng-Hshiung

Public personnel management, 2009-09, Vol.38 (3), p.39-49 [Periódico revisado por pares]

Los Angeles, CA: SAGE Publications

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7
Employees' reactions to customer mistreatment: The moderating role of human resource management practices
Employees' reactions to customer mistreatment: The moderating role of human resource management practices
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Employees' reactions to customer mistreatment: The moderating role of human resource management practices

Hu, Xiaoxiao ; Zhan, Yujie ; Garden, Rebecca ; Wang, Mo ; Shi, Junqi

Work and stress, 2018-01, Vol.32 (1), p.49-67 [Periódico revisado por pares]

Abingdon: Routledge

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8
Financial Well-Being of the Non-Profit Social Service Workforce in China
Financial Well-Being of the Non-Profit Social Service Workforce in China
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Financial Well-Being of the Non-Profit Social Service Workforce in China

Zhou, Ling ; Guo, Baorong ; Huang, Jin

The British journal of social work, 2021-12, Vol.51 (8), p.3035-3054 [Periódico revisado por pares]

Oxford: Oxford University Press

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9
Service Use and Unmet Needs Among Adults with Autism Awaiting Home- and Community-Based Medicaid Services
Service Use and Unmet Needs Among Adults with Autism Awaiting Home- and Community-Based Medicaid Services
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Service Use and Unmet Needs Among Adults with Autism Awaiting Home- and Community-Based Medicaid Services

Schott, Whitney ; Nonnemacher, Stacy ; Shea, Lindsay

Journal of autism and developmental disorders, 2021-04, Vol.51 (4), p.1188-1200 [Periódico revisado por pares]

New York: Springer US

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10
Reciprocal relations between emotional exhaustion and episode-specific emotional labour: An experience-sampling study
Reciprocal relations between emotional exhaustion and episode-specific emotional labour: An experience-sampling study
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Reciprocal relations between emotional exhaustion and episode-specific emotional labour: An experience-sampling study

Nesher Shoshan, Hadar ; Venz, Laura ; Sonnentag, Sabine

Work and stress, 2023-10, Vol.37 (4), p.421-445 [Periódico revisado por pares]

Abingdon: Routledge

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