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Server Staffing to Meet Time-Varying DemandJennings, Otis B ; Mandelbaum, Avishai ; Massey, William A ; Whitt, WardManagement science, 1996-10, Vol.42 (10), p.1383-1394 [Periódico revisado por pares]Linthicum, MD: INFORMSTexto completo disponível |