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Refinado por: assunto: Quality Of Service remover Hotels & Motels remover assunto: Service Quality remover Satisfaction remover
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1
Service quality and customer satisfaction: qualitative research implications for luxury hotels
Service quality and customer satisfaction: qualitative research implications for luxury hotels
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Service quality and customer satisfaction: qualitative research implications for luxury hotels

Lu, Carol ; Berchoux, Celine ; Marek, Michael W ; Chen, Brendan

Consumer Behavior in Tourism and Hospitality, 2015-06, Vol.9 (2), p.168-182 [Periódico revisado por pares]

Bradford: Emerald Group Publishing Limited

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2
Key attributes of Muslim-friendly hotels’ service quality: voices from booking.com
Key attributes of Muslim-friendly hotels’ service quality: voices from booking.com
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Key attributes of Muslim-friendly hotels’ service quality: voices from booking.com

Arasli, Huseyin ; Saydam, Mehmet Bahri ; Gunay, Tugrul ; Jafari, Kaveh

Journal of Islamic marketing, 2023-01, Vol.14 (1), p.106-127 [Periódico revisado por pares]

Bingley: Emerald Publishing Limited

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3
Moderating Role of Gender in the Relationship between Hotel Service Quality Dimensions and Tourist Satisfaction
Moderating Role of Gender in the Relationship between Hotel Service Quality Dimensions and Tourist Satisfaction
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Moderating Role of Gender in the Relationship between Hotel Service Quality Dimensions and Tourist Satisfaction

Suki, Norazah Mohd

Journal of quality assurance in hospitality & tourism, 2014-01, Vol.15 (1), p.44-62 [Periódico revisado por pares]

Binghamton: Routledge

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4
Cruise Holidays: How On-Board Service Quality Affects Passengers' Behavior
Cruise Holidays: How On-Board Service Quality Affects Passengers' Behavior
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Cruise Holidays: How On-Board Service Quality Affects Passengers' Behavior

Radić, Aleksandar ; Björk, Peter ; Kauppinen-Räisänen, Hannele

Tourism in marine environments, 2019-03, Vol.14 (1), p.45-59 [Periódico revisado por pares]

Putnam Valley: Cognizant Communication Corporation

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5
Using online travel agent platforms to determine factors influencing hotel guest satisfaction
Using online travel agent platforms to determine factors influencing hotel guest satisfaction
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Using online travel agent platforms to determine factors influencing hotel guest satisfaction

Wong, Elise ; Rasoolimanesh, S. Mostafa ; Pahlevan Sharif, Saeed

Journal of hospitality and tourism technology, 2020-10, Vol.11 (3), p.425-445

Bingley: Emerald Publishing Limited

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6
Empirical research on the impact of hotel service quality on guest loyalty and satisfaction: A case study Serbian hotel industry
Empirical research on the impact of hotel service quality on guest loyalty and satisfaction: A case study Serbian hotel industry
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Empirical research on the impact of hotel service quality on guest loyalty and satisfaction: A case study Serbian hotel industry

Pimic, Miroslav ; Dukic, Ana ; Krsmanovic, Ivana

Ekonomika (Niš, Serbia), 2023, Vol.69 (1), p.39-57 [Periódico revisado por pares]

Nis: Drustvo Ekonomista Ekonomika

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7
Analyzing the Complex and Dynamic Nature of Brand Loyalty in the Hotel Industry
Analyzing the Complex and Dynamic Nature of Brand Loyalty in the Hotel Industry
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Analyzing the Complex and Dynamic Nature of Brand Loyalty in the Hotel Industry

Suhartanto, Dwi ; Clemes, Michael ; Dean, David

Tourism review international, 2013-04, Vol.17 (1), p.47-61 [Periódico revisado por pares]

Putnam Valley: Cognizant Communication Corporation

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8
Service Quality, Relationship Outcomes, and Membership Types in the Hotel Industry: A Survey in Korea
Service Quality, Relationship Outcomes, and Membership Types in the Hotel Industry: A Survey in Korea
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Service Quality, Relationship Outcomes, and Membership Types in the Hotel Industry: A Survey in Korea

Lee, Yong-Ki ; Jeong, Yeon-Kook ; Choi, Joowon

Asia Pacific journal of tourism research, 2014-03, Vol.19 (3), p.300-324 [Periódico revisado por pares]

Abingdon: Routledge

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9
Assessing the challenges of service quality in the Terra Quente Transmontana, Portugal
Assessing the challenges of service quality in the Terra Quente Transmontana, Portugal
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Assessing the challenges of service quality in the Terra Quente Transmontana, Portugal

Carrizo Moreira, Antonio ; Campos Duque Dias, Ana Margarida

Tourism and hospitality management, 2010-05, Vol.16 (1), p.31-45 [Periódico revisado por pares]

Opatija: University of Rijeka, Faculty of Tourism & Hospitality Management

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