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Article
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The influence of technology on the performance of Brazilian call centers

Paulo Roberto Gião Felipe Mendes Borini; Moacir de Miranda Oliveira Junior

JISTEM : Journal of Information Systems and Technology Management São Paulo v. 7, n. 2, p. 335-352, 2010

São Paulo 2010

Online access

2
Material Type:
Article
Add to e-Shelf

The influence of technology on the performance of Brazilian call centers

Paulo Roberto Gião Felipe Mendes Borini; Moacir de Miranda Oliveira Junior

JISTEM : Journal of Information Systems and Technology Management São Paulo v. 7, n. 2, p. 335-352, 2010

São Paulo 2010

Online access

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by this author/creator:

  1. Gião, P
  2. Borini, F
  3. Oliveira-Junior, M

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