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Refinado por: Base de dados/Biblioteca: AUC Wiley Frozen Package in 2012 remover assunto: Social Sciences remover
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'I Can't Put a Smiley Face On': Working-Class Masculinity, Emotional Labour and Service Work in the 'New Economy'
'I Can't Put a Smiley Face On': Working-Class Masculinity, Emotional Labour and Service Work in the 'New Economy'
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'I Can't Put a Smiley Face On': Working-Class Masculinity, Emotional Labour and Service Work in the 'New Economy'

Nixon, Darren

Gender, work, and organization, 2009-05, Vol.16 (3), p.300-322 [Periódico revisado por pares]

Oxford, UK: Blackwell Publishing Ltd

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2
Work, Bodies and Boundaries: Talking Sexual Harassment in the New Economy
Work, Bodies and Boundaries: Talking Sexual Harassment in the New Economy
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Work, Bodies and Boundaries: Talking Sexual Harassment in the New Economy

Brunner, Laura K. ; Dever, Maryanne

Gender, work, and organization, 2014-09, Vol.21 (5), p.459-471 [Periódico revisado por pares]

Oxford: Blackwell Publishing Ltd

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3
'Who's Got the Look?' Emotional, Aesthetic and Sexualized Labour in Interactive Services
'Who's Got the Look?' Emotional, Aesthetic and Sexualized Labour in Interactive Services
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'Who's Got the Look?' Emotional, Aesthetic and Sexualized Labour in Interactive Services

Warhurst, Chris ; Nickson, Dennis

Gender, work, and organization, 2009-05, Vol.16 (3), p.385-404 [Periódico revisado por pares]

Oxford, UK: Blackwell Publishing Ltd

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4
Emotional Labour and Skill: A Reappraisal
Emotional Labour and Skill: A Reappraisal
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Emotional Labour and Skill: A Reappraisal

Payne, Jonathan

Gender, work, and organization, 2009-05, Vol.16 (3), p.348-367 [Periódico revisado por pares]

Oxford, UK: Blackwell Publishing Ltd

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5
On the positive aspects of customers: Customer-initiated support and affective crossover in employee-customer dyads
On the positive aspects of customers: Customer-initiated support and affective crossover in employee-customer dyads
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On the positive aspects of customers: Customer-initiated support and affective crossover in employee-customer dyads

Zimmermann, Barbara K. ; Dormann, Christian ; Dollard, Maureen F.

Journal of occupational and organizational psychology, 2011-03, Vol.84 (1), p.31-57 [Periódico revisado por pares]

Oxford, UK: Blackwell Publishing Ltd

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6
Consumer Racial Profiling in U.S. Restaurants: Exploring Subtle Forms of Service Discrimination against Black Diners
Consumer Racial Profiling in U.S. Restaurants: Exploring Subtle Forms of Service Discrimination against Black Diners
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Consumer Racial Profiling in U.S. Restaurants: Exploring Subtle Forms of Service Discrimination against Black Diners

Brewster, Zachary W. ; Lynn, Michael ; Cocroft, Shelytia

Sociological forum (Randolph, N.J.), 2014-06, Vol.29 (2), p.476-495 [Periódico revisado por pares]

Hoboken , NJ: Blackwell Publishing Ltd

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7
Building Cross-Sector Careers in India's New Service Economy? Tracking Former Call Centre Agents in the National Capital Region
Building Cross-Sector Careers in India's New Service Economy? Tracking Former Call Centre Agents in the National Capital Region
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Building Cross-Sector Careers in India's New Service Economy? Tracking Former Call Centre Agents in the National Capital Region

Vira, Bhaskar ; James, Al

Development and change, 2012-03, Vol.43 (2), p.449-479 [Periódico revisado por pares]

Oxford, UK: Blackwell Publishing Ltd

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8
Coping Strategies in Call Centres: Work Intensity and the Role of Co-workers and Supervisors
Coping Strategies in Call Centres: Work Intensity and the Role of Co-workers and Supervisors
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Coping Strategies in Call Centres: Work Intensity and the Role of Co-workers and Supervisors

Deery, Stephen J. ; Iverson, Roderick D. ; Walsh, Janet T.

British journal of industrial relations, 2010-03, Vol.48 (1), p.181-200 [Periódico revisado por pares]

Oxford, UK: Blackwell Publishing Ltd

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9
Collective Voice under Decentralized Bargaining: A Comparative Study of Work Reorganization in US and German Call Centres
Collective Voice under Decentralized Bargaining: A Comparative Study of Work Reorganization in US and German Call Centres
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Collective Voice under Decentralized Bargaining: A Comparative Study of Work Reorganization in US and German Call Centres

Doellgast, Virginia

British journal of industrial relations, 2010-06, Vol.48 (2), p.375-399 [Periódico revisado por pares]

Oxford, UK: Blackwell Publishing Ltd

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10
Precarious delegates: irregular forms of employee interest representation in Germany
Precarious delegates: irregular forms of employee interest representation in Germany
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Precarious delegates: irregular forms of employee interest representation in Germany

Artus, Ingrid

Industrial relations journal, 2013-07, Vol.44 (4), p.409-424 [Periódico revisado por pares]

Oxford: Blackwell Publishing Ltd

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