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Hard Times: Routine Schedule Unpredictability and Material Hardship among Service Sector Workers
Hard Times: Routine Schedule Unpredictability and Material Hardship among Service Sector Workers
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Hard Times: Routine Schedule Unpredictability and Material Hardship among Service Sector Workers

Schneider, Daniel ; Harknett, Kristen

Social forces, 2021-06, Vol.99 (4), p.1682-1709 [Periódico revisado por pares]

Oxford University Press

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2
How Service Employees’ Work Motivations Lead to Job Performance: the Role of Service Employees’ Job Creativity and Customer Orientation
How Service Employees’ Work Motivations Lead to Job Performance: the Role of Service Employees’ Job Creativity and Customer Orientation
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How Service Employees’ Work Motivations Lead to Job Performance: the Role of Service Employees’ Job Creativity and Customer Orientation

Moon, Tae Won ; Hur, Won-Moo ; Hyun, Sunghyup Sean

Current psychology (New Brunswick, N.J.), 2019-04, Vol.38 (2), p.517-532 [Periódico revisado por pares]

New York: Springer US

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3
The New Service Proletariat
The New Service Proletariat
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The New Service Proletariat

Antunes, Ricardo

Monthly review (New York. 1949), 2018-04, Vol.69 (11), p.23-29 [Periódico revisado por pares]

New York: Monthly Review Foundation, Inc

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4
The Growth of Low-Skill Service Jobs and the Polarization of the US Labor Market
The Growth of Low-Skill Service Jobs and the Polarization of the US Labor Market
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The Growth of Low-Skill Service Jobs and the Polarization of the US Labor Market

Autor, David H. ; Dorn, David

The American economic review, 2013-08, Vol.103 (5), p.1553-1597 [Periódico revisado por pares]

Nashville: American Economic Association

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5
Frontline employees’ collaboration in industrial service innovation: routes of co-creation’s effects on new service performance
Frontline employees’ collaboration in industrial service innovation: routes of co-creation’s effects on new service performance
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Frontline employees’ collaboration in industrial service innovation: routes of co-creation’s effects on new service performance

Santos-Vijande, María Leticia ; López-Sánchez, José Ángel ; Rudd, John

Journal of the Academy of Marketing Science, 2016-05, Vol.44 (3), p.350-375 [Periódico revisado por pares]

New York: Springer US

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6
Does Job Standardization Increase Organizational Citizenship Behavior?
Does Job Standardization Increase Organizational Citizenship Behavior?
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Does Job Standardization Increase Organizational Citizenship Behavior?

Chen, Li-Chan ; Niu, Han-Jen ; Wang, Yau-De ; Yang, Chyan ; Tsaur, Sheng-Hshiung

Public personnel management, 2009-09, Vol.38 (3), p.39-49 [Periódico revisado por pares]

Los Angeles, CA: SAGE Publications

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7
Service worker role in encouraging customer organizational citizenship behaviors
Service worker role in encouraging customer organizational citizenship behaviors
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Service worker role in encouraging customer organizational citizenship behaviors

Bove, Liliana L. ; Pervan, Simon J. ; Beatty, Sharon E. ; Shiu, Edward

Journal of business research, 2009-07, Vol.62 (7), p.698-705 [Periódico revisado por pares]

New York: Elsevier Inc

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8
Willing and Able to Fake Emotions: A Closer Examination of the Link between Emotional Dissonance and Employee Well-Being
Willing and Able to Fake Emotions: A Closer Examination of the Link between Emotional Dissonance and Employee Well-Being
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Willing and Able to Fake Emotions: A Closer Examination of the Link between Emotional Dissonance and Employee Well-Being

Pugh, S. Douglas ; Groth, Markus ; Hennig-Thurau, Thorsten

Journal of applied psychology, 2011-03, Vol.96 (2), p.377-390 [Periódico revisado por pares]

Washington, DC: American Psychological Association

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9
Customer abuse to service workers: an analysis of its social creation within the service economy
Customer abuse to service workers: an analysis of its social creation within the service economy
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Customer abuse to service workers: an analysis of its social creation within the service economy

Korczynski, Marek ; Evans, Claire

Work, employment and society, 2013-10, Vol.27 (5), p.768-784 [Periódico revisado por pares]

London, England: SAGE Publications

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10
'I Can't Put a Smiley Face On': Working-Class Masculinity, Emotional Labour and Service Work in the 'New Economy'
'I Can't Put a Smiley Face On': Working-Class Masculinity, Emotional Labour and Service Work in the 'New Economy'
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'I Can't Put a Smiley Face On': Working-Class Masculinity, Emotional Labour and Service Work in the 'New Economy'

Nixon, Darren

Gender, work, and organization, 2009-05, Vol.16 (3), p.300-322 [Periódico revisado por pares]

Oxford, UK: Blackwell Publishing Ltd

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