"The virtual client : a new paradigm for improving client relations in libraries and information services"
IFLA Pré Conference (2004 : São Paulo) Sueli Mara Soares Pinto Ferreira; Réjean Savard; IFLA Management and Marketing Section; Universidade de São Paulo; Université de Montréal
Ifla Pre Conference 2004 Abstracts São Paulo; August 18-20, 2004
São Paulo CBD/ECA/USP SIBi/USP 2004
Localização:
FFCLRP - Fac. Fil. Ciên. Let. de R. Preto
(P 025.5 I23v Ex.2 ) e outros locais(Acessar)