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The demand-what-you-want strategy to service recovery: achieving high customer satisfaction with low service failure compensation using anchoring and precision effects
The demand-what-you-want strategy to service recovery: achieving high customer satisfaction with low service failure compensation using anchoring and precision effects
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The demand-what-you-want strategy to service recovery: achieving high customer satisfaction with low service failure compensation using anchoring and precision effects

Kron, Nathalie ; Björkman, Jesper ; Ek, Peter ; Pihlgren, Micael ; Mazraeh, Hanan ; Berggren, Benny ; Sörqvist, Patrik

Journal of service theory and practice, 2023, Vol.33 (7), p.73-93 [Periódico revisado por pares]

Emerald Publishing Limited

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Interprofessional and Intraprofessional Communication about Older People's Medications across Transitions of Care
Interprofessional and Intraprofessional Communication about Older People's Medications across Transitions of Care
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Interprofessional and Intraprofessional Communication about Older People's Medications across Transitions of Care

Manias, Elizabeth ; Bucknall, Tracey ; Woodward-Kron, Robyn ; Hughes, Carmel ; Jorm, Christine ; Ozavci, Guncag ; Joseph, Kathryn

International journal of environmental research and public health, 2021-04, Vol.18 (8), p.3925 [Periódico revisado por pares]

Switzerland: MDPI AG

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3
Knowledge and Power Relations in Older Patients’ Communication About Medications Across Transitions of Care
Knowledge and Power Relations in Older Patients’ Communication About Medications Across Transitions of Care
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Knowledge and Power Relations in Older Patients’ Communication About Medications Across Transitions of Care

Ozavci, Guncag ; Bucknall, Tracey ; Woodward-Kron, Robyn ; Hughes, Carmel ; Jorm, Christine ; Joseph, Kathryn ; Manias, Elizabeth

Qualitative health research, 2021-12, Vol.31 (14), p.2678-2691 [Periódico revisado por pares]

Los Angeles, CA: SAGE Publications

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4
Data, not dogma, for ischemic mitral regurgitation
Data, not dogma, for ischemic mitral regurgitation
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Data, not dogma, for ischemic mitral regurgitation

Charles, Eric J., MD ; Kron, Irving L., MD

The Journal of thoracic and cardiovascular surgery, 2017-07, Vol.154 (1), p.137-138 [Periódico revisado por pares]

United States: Elsevier Inc

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