1
Material Type:
Livro
Ethical dilemmasin creative, cultural and service industries
Johan Bouwer
London New York Routledge 2019
Localização:
EACH - Esc. Artes, Ciências e Humanidades
(174.4 E84 ) (Acessar)
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2
Material Type:
Livro
Empowerment HR strategies for service excellence
Conrad Lashley
Oxford Butterworth/Heinemann Boston 2001
Localização:
EACH - Esc. Artes, Ciências e Humanidades
(658.3 L343e ) (Acessar)
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3
Material Type:
Livro
Information technology in the service economy challenges and possibilites for the 21st century : IFIP TC8 WG8.2 International Working Conference August 10-13, 2008, Toronto, Ontario, Canada
Michael I Barrett; International Federation for Information Processing Technical Committee for Information Systems; IFIP TC8 WG8.2 International Working Conference (2008 Toronto, Ont.)
New York Springer c2008
Localização:
EACH - Esc. Artes, Ciências e Humanidades
(004.0681 I61tcis 2008 ) e outros locais(Acessar)
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4
Material Type:
Livro
Innovation in the service economy the new wealth of nations
Faïz Gallouj
Cheltenham, UK Edward Elgar Northampton, MA, USA c2002
Localização:
EACH - Esc. Artes, Ciências e Humanidades
(658.64 G172i e.2 ) e outros locais(Acessar)
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5
Material Type:
Livro
Testing 1-2-3 experimental design with applications in marketing and service operations
Johannes Ledolter Arthur J Swersey
Stanford, Calif Stanford Business Books 2007
Localização:
EACH - Esc. Artes, Ciências e Humanidades
(658.8 L474t ) (Acessar)
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6
Material Type:
Livro
Cases in marketing of services an international collection
Arthur Meidan 1936- Luiz Moutinho
Wokingham, England Addison-Wesley Pub. Co. Reading, Mass. c1993
Localização:
EACH - Esc. Artes, Ciências e Humanidades
(658.8 M449c ) (Acessar)
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7
Material Type:
Livro
Uncommon service how to win by putting customers at the core of your business
Frances Frei Anne Morriss
Boston, Mass. Harvard Business Review Press c2012
Localização:
EACH - Esc. Artes, Ciências e Humanidades
(658.812 F862u ) e outros locais(Acessar)
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8
Material Type:
Livro
Services marketing people, technology, strategy
Christopher H Lovelock Jochen Wirtz
Boston Prentice Hall c2011
Localização:
EACH - Esc. Artes, Ciências e Humanidades
(658.8 L911se 7.ed. ) (Acessar)
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9
Material Type:
Livro
Innovation systems in the service economy measurement and case study analysis
J. S Metcalfe (J. Stanley); Ian Miles
Boston Kluwer Academic c2000
Localização:
EACH - Esc. Artes, Ciências e Humanidades
(658.64 I58 ) (Acessar)
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10
Material Type:
Livro
A practical guide to tourism destination management
World Tourism Organization
Madrid World Tourism Organization c2007
Localização:
EACH - Esc. Artes, Ciências e Humanidades
(910.68 P895 ) (Acessar)
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