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Services Trade and Policy
Services Trade and Policy
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Services Trade and Policy

Francois, Joseph ; Hoekman, Bernard

Journal of economic literature, 2010-09, Vol.48 (3), p.642-692 [Periódico revisado por pares]

Nashville: American Economic Association

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12
Innovation, internationalization and business-growth expectations among entrepreneurs in the services sector
Innovation, internationalization and business-growth expectations among entrepreneurs in the services sector
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Innovation, internationalization and business-growth expectations among entrepreneurs in the services sector

Castaño, María-Soledad ; Méndez, María-Teresa ; Galindo, Miguel-Ángel

Journal of business research, 2016-05, Vol.69 (5), p.1690-1695 [Periódico revisado por pares]

New York: Elsevier Inc

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13
Chinese import competition, offshoring and servitization
Chinese import competition, offshoring and servitization
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Chinese import competition, offshoring and servitization

Gu, Grace ; Malik, Samreen ; Pozzoli, Dario ; Rocha, Vera

Economic inquiry, 2022-04, Vol.60 (2), p.901-928 [Periódico revisado por pares]

Huntington Beach: Western Economic Association

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14
Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership
Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership
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Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership

Birasnav, M.

Journal of business research, 2014-08, Vol.67 (8), p.1622-1629 [Periódico revisado por pares]

New York: Elsevier Inc

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15
Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies
Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies
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Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies

Hipp, Christiane ; Grupp, Hariolf

Research policy, 2005-05, Vol.34 (4), p.517-535 [Periódico revisado por pares]

Amsterdam: Elsevier B.V

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16
Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy
Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy
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Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy

Groth, Markus ; Hennig-Thurau, Thorsten ; Walsh, Gianfranco

Academy of Management journal, 2009-10, Vol.52 (5), p.958-974 [Periódico revisado por pares]

Briarcliff Manor: Academy of Management

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17
Service innovation practices and customer loyalty in the telecommunication industry
Service innovation practices and customer loyalty in the telecommunication industry
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Service innovation practices and customer loyalty in the telecommunication industry

Awuku, Ernest ; Agyei, Paul Mensah ; Gonu, Eric Ikram, Muhammad

PloS one, 2023-03, Vol.18 (3), p.e0282588-e0282588 [Periódico revisado por pares]

United States: Public Library of Science

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18
Innovation capacity and innovation development in small enterprises. A comparison between the manufacturing and service sectors
Innovation capacity and innovation development in small enterprises. A comparison between the manufacturing and service sectors
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Innovation capacity and innovation development in small enterprises. A comparison between the manufacturing and service sectors

Forsman, Helena

Research policy, 2011-06, Vol.40 (5), p.739-750 [Periódico revisado por pares]

Amsterdam: Elsevier B.V

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19
Service Blueprinting: A Practical Technique for Service Innovation
Service Blueprinting: A Practical Technique for Service Innovation
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Service Blueprinting: A Practical Technique for Service Innovation

Bitner, Mary Jo ; Ostrom, Amy L. ; Morgan, Felicia N.

California management review, 2008-04, Vol.50 (3), p.66-94 [Periódico revisado por pares]

Los Angeles, CA: University of California Walter A. Haas School of Business

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20
Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms
Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms
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Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms

Salunke, Sandeep ; Weerawardena, Jay ; McColl-Kennedy, Janet R.

Journal of business research, 2013-08, Vol.66 (8), p.1085-1097 [Periódico revisado por pares]

New York: Elsevier Inc

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