skip to main content
Idioma:
Resultados 1 2 3 4 5 next page
Mostrar Somente
Refinado por: assunto: Customer Services remover assunto: Management remover
Result Number Material Type Add to My Shelf Action Record Details and Options
1
Value of High-Quality Logistics: Evidence from a Clash Between SF Express and Alibaba
Value of High-Quality Logistics: Evidence from a Clash Between SF Express and Alibaba
Material Type:
Artigo 		Adicionar ao Meu Espaço

Value of High-Quality Logistics: Evidence from a Clash Between SF Express and Alibaba

Cui, Ruomeng ; Li, Meng ; Li, Qiang

Management science, 2020-09, Vol.66 (9), p.3879-3902 [Periódico revisado por pares]

Linthicum: INFORMS

Texto completo disponível

Citações Citado por
2
Doing the Right Thing Without Being Told: Joint Effects of Initiative Climate and General Self-Efficacy on Employee Proactive Customer Service Performance
Doing the Right Thing Without Being Told: Joint Effects of Initiative Climate and General Self-Efficacy on Employee Proactive Customer Service Performance
Material Type:
Artigo 		Adicionar ao Meu Espaço

Doing the Right Thing Without Being Told: Joint Effects of Initiative Climate and General Self-Efficacy on Employee Proactive Customer Service Performance

RAUB, Steffen ; HUI LIAO

Journal of applied psychology, 2012-05, Vol.97 (3), p.651-667 [Periódico revisado por pares]

Washington, DC: American Psychological Association

Texto completo disponível

Citações Citado por
3
Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy
Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy
Material Type:
Artigo 		Adicionar ao Meu Espaço

Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy

Groth, Markus ; Hennig-Thurau, Thorsten ; Walsh, Gianfranco

Academy of Management journal, 2009-10, Vol.52 (5), p.958-974 [Periódico revisado por pares]

Briarcliff Manor: Academy of Management

Texto completo disponível

Citações Citado por
4
Service innovation practices and customer loyalty in the telecommunication industry
Service innovation practices and customer loyalty in the telecommunication industry
Material Type:
Artigo 		Adicionar ao Meu Espaço

Service innovation practices and customer loyalty in the telecommunication industry

Awuku, Ernest ; Agyei, Paul Mensah ; Gonu, Eric Ikram, Muhammad

PloS one, 2023-03, Vol.18 (3), p.e0282588-e0282588 [Periódico revisado por pares]

United States: Public Library of Science

Texto completo disponível

Citações Citado por
5
Cluster Capabilities or Ethnic Ties? Location Choice by Foreign and Domestic Entrants in the Services Offshoring Industry in India
Cluster Capabilities or Ethnic Ties? Location Choice by Foreign and Domestic Entrants in the Services Offshoring Industry in India
Material Type:
Artigo 		Adicionar ao Meu Espaço

Cluster Capabilities or Ethnic Ties? Location Choice by Foreign and Domestic Entrants in the Services Offshoring Industry in India

Zaheer, Srilata ; Lamin, Anna ; Subramani, Mani

Journal of international business studies, 2009-08, Vol.40 (6), p.944-968 [Periódico revisado por pares]

London: Palgrave Macmillan

Texto completo disponível

Citações Citado por
6
Services, industry evolution, and the competitive strategies of product firms
Services, industry evolution, and the competitive strategies of product firms
Material Type:
Artigo 		Adicionar ao Meu Espaço

Services, industry evolution, and the competitive strategies of product firms

Cusumano, Michael A. ; Kahl, Steven J. ; Suarez, Fernando F.

Strategic management journal, 2015-04, Vol.36 (4), p.559-575 [Periódico revisado por pares]

Chichester, UK: John Wiley & Sons, Ltd

Texto completo disponível

Citações Citado por
7
Big Data and Service Operations
Big Data and Service Operations
Material Type:
Artigo 		Adicionar ao Meu Espaço

Big Data and Service Operations

Cohen, Maxime C.

Production and operations management, 2018-09, Vol.27 (9), p.1709-1723 [Periódico revisado por pares]

Los Angeles, CA: SAGE Publications

Texto completo disponível

Citações Citado por
8
“Killing them with kindness”? A study of service employees' responses to uncivil customers
“Killing them with kindness”? A study of service employees' responses to uncivil customers
Material Type:
Artigo 		Adicionar ao Meu Espaço

“Killing them with kindness”? A study of service employees' responses to uncivil customers

Robertson, Kirsten ; O'Reilly, Jane

Journal of organizational behavior, 2020-10, Vol.41 (8), p.797-813 [Periódico revisado por pares]

Chichester: John Wiley & Sons, Inc

Texto completo disponível

Citações Citado por
9
Customer involvement and service firm internationalization performance: An integrative framework
Customer involvement and service firm internationalization performance: An integrative framework
Material Type:
Artigo 		Adicionar ao Meu Espaço

Customer involvement and service firm internationalization performance: An integrative framework

Zhang, Xiao ; Zhong, Weiguo ; Makino, Shige

Journal of international business studies, 2015-04, Vol.46 (3), p.355-380 [Periódico revisado por pares]

London: Palgrave Macmillan

Texto completo disponível

Citações Citado por
10
A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements
A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements
Material Type:
Artigo 		Adicionar ao Meu Espaço

A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements

Teeluckdharry, Noorjahan Banon ; Teeroovengadum, Viraiyan ; Seebaluck, Ashley Keshwar

TQM journal, 2024-05, Vol.36 (5), p.1300-1345 [Periódico revisado por pares]

Texto completo disponível

Citações Citado por
Resultados 1 2 3 4 5 next page

Personalize Seus Resultados

  1. Editar

Refine Search Results

Expandir Meus Resultados

  1.   

Mostrar Somente

  1. Revistas revisadas por pares (3.075)

Refinar Meus Resultados

Tipo de Recurso 

  1. Artigos  (4.012)
  2. magazinearticle  (1.886)
  3. Livros  (55)
  4. Newsletter Articles  (28)
  5. Resenhas  (10)
  6. Anais de Congresso  (4)
  7. Reports  (3)
  8. Artigos de Jornal  (1)
  9. Mais opções open sub menu

Data de Publicação 

De até
Refinar
  1. Antes de1985  (15)
  2. 1985Até1993  (276)
  3. 1994Até2002  (1.505)
  4. 2003Até2012  (1.965)
  5. Após 2012  (2.286)
  6. Mais opções open sub menu

Idioma 

  1. Inglês  (5.997)
  2. Japonês  (156)
  3. Português  (24)
  4. Alemão  (10)
  5. Tcheco  (8)
  6. Africâner  (5)
  7. Espanhol  (3)
  8. Esloveno  (1)
  9. Malaio  (1)
  10. Croatian  (1)
  11. Mais opções open sub menu

  • Realização: ABCD-USP USP   Logos de Redes Sociais: Freepik

Buscando em bases de dados remotas. Favor aguardar.