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| Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
|---|---|---|---|
| 1 |
Material Type: Artigo
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Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection AccuracyGroth, Markus ; Hennig-Thurau, Thorsten ; Walsh, GianfrancoAcademy of Management journal, 2009-10, Vol.52 (5), p.958-974 [Periódico revisado por pares]Briarcliff Manor: Academy of ManagementTexto completo disponível |
| 2 |
Material Type: Artigo
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Service innovation practices and customer loyalty in the telecommunication industryAwuku, Ernest ; Agyei, Paul Mensah ; Gonu, Eric Ikram, MuhammadPloS one, 2023-03, Vol.18 (3), p.e0282588-e0282588 [Periódico revisado por pares]United States: Public Library of ScienceTexto completo disponível |
| 3 |
Material Type: Artigo
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Service Blueprinting: A Practical Technique for Service InnovationBitner, Mary Jo ; Ostrom, Amy L. ; Morgan, Felicia N.California management review, 2008-04, Vol.50 (3), p.66-94 [Periódico revisado por pares]Los Angeles, CA: University of California Walter A. Haas School of BusinessTexto completo disponível |
| 4 |
Material Type: Artigo
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Reconceptualizing professional service firm innovation capability: Scale developmentHogan, Suellen J. ; Soutar, Geoffrey N. ; McColl-Kennedy, Janet R. ; Sweeney, Jillian C.Industrial marketing management, 2011-11, Vol.40 (8), p.1264-1273 [Periódico revisado por pares]New York: Elsevier IncTexto completo disponível |
| 5 |
Material Type: Artigo
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Why do SMEs file trademarks? Insights from firms in innovative industriesBlock, Jörn H. ; Fisch, Christian O. ; Hahn, Alexander ; Sandner, Philipp G.Research policy, 2015-12, Vol.44 (10), p.1915-1930 [Periódico revisado por pares]Amsterdam: Elsevier B.VTexto completo disponível |
| 6 |
Material Type: Artigo
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Identifying the factors of internal green marketing: a scale development and psychometric evaluation approachQureshi, Ishtiaq Hussain ; Mehraj, DanishInternational journal of manpower, 2022-07, Vol.43 (3), p.786-804 [Periódico revisado por pares]Bradford: Emerald Publishing LimitedTexto completo disponível |
| 7 |
Material Type: Livro
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The Future of Service Post-COVID-19 Pandemic, Volume 1: Rapid Adoption of Digital Service TechnologyLee, Jungwoo ; Han, Spring HSingapore: Springer Singapore Pte. Limited 2021Texto completo disponível |
| 8 |
Material Type: Livro
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Buying and Selling Information: A Guide for Information Professionals and Salespeople to Build Mutual SuccessGruenberg, Michael LMedford: Information Today, Inc 2014Texto completo disponível |
| 9 |
Material Type: Artigo
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Services Management Research: Review, Integration, and Future DirectionsSubramony, Mahesh ; Pugh, S. DouglasJournal of management, 2015-01, Vol.41 (1), p.349-373 [Periódico revisado por pares]Los Angeles, CA: SAGE PublicationsTexto completo disponível |
| 10 |
Material Type: Artigo
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The Relationship between International Diversification and Performance in Service FirmsCapar, N. ; Kotabe, MasaakiJournal of international business studies, 2003-07, Vol.34 (4), p.345-355 [Periódico revisado por pares]Basingstoke: Academy of International Business, Copenhagen Business School, Copenhagen Denmark, and the McDonough School of Business, Georgetown UniversityTexto completo disponível |
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