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Cross-Border Acquisition Abandonment and Completion: The Effect of Institutional Differences and Organizational Learning in the International Business Service Industry, 1981-2001
Cross-Border Acquisition Abandonment and Completion: The Effect of Institutional Differences and Organizational Learning in the International Business Service Industry, 1981-2001
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Cross-Border Acquisition Abandonment and Completion: The Effect of Institutional Differences and Organizational Learning in the International Business Service Industry, 1981-2001

Dikova, Desislava ; Sahib, Padma Rao ; van Witteloostuijn, Arjen

Journal of international business studies, 2010-02, Vol.41 (2), p.223-245 [Periódico revisado por pares]

London: Palgrave Macmillan

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2
Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation
Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation
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Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation

Castellacci, Fulvio

Research policy, 2008-07, Vol.37 (6), p.978-994 [Periódico revisado por pares]

Amsterdam: Elsevier B.V

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3
Doing the Right Thing Without Being Told: Joint Effects of Initiative Climate and General Self-Efficacy on Employee Proactive Customer Service Performance
Doing the Right Thing Without Being Told: Joint Effects of Initiative Climate and General Self-Efficacy on Employee Proactive Customer Service Performance
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Doing the Right Thing Without Being Told: Joint Effects of Initiative Climate and General Self-Efficacy on Employee Proactive Customer Service Performance

RAUB, Steffen ; HUI LIAO

Journal of applied psychology, 2012-05, Vol.97 (3), p.651-667 [Periódico revisado por pares]

Washington, DC: American Psychological Association

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4
Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy
Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy
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Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy

Groth, Markus ; Hennig-Thurau, Thorsten ; Walsh, Gianfranco

Academy of Management journal, 2009-10, Vol.52 (5), p.958-974 [Periódico revisado por pares]

Briarcliff Manor: Academy of Management

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5
Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership
Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership
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Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership

Birasnav, M.

Journal of business research, 2014-08, Vol.67 (8), p.1622-1629 [Periódico revisado por pares]

New York: Elsevier Inc

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6
Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies
Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies
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Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies

Hipp, Christiane ; Grupp, Hariolf

Research policy, 2005-05, Vol.34 (4), p.517-535 [Periódico revisado por pares]

Amsterdam: Elsevier B.V

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7
Cluster Capabilities or Ethnic Ties? Location Choice by Foreign and Domestic Entrants in the Services Offshoring Industry in India
Cluster Capabilities or Ethnic Ties? Location Choice by Foreign and Domestic Entrants in the Services Offshoring Industry in India
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Cluster Capabilities or Ethnic Ties? Location Choice by Foreign and Domestic Entrants in the Services Offshoring Industry in India

Zaheer, Srilata ; Lamin, Anna ; Subramani, Mani

Journal of international business studies, 2009-08, Vol.40 (6), p.944-968 [Periódico revisado por pares]

London: Palgrave Macmillan

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8
Innovation capacity and innovation development in small enterprises. A comparison between the manufacturing and service sectors
Innovation capacity and innovation development in small enterprises. A comparison between the manufacturing and service sectors
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Innovation capacity and innovation development in small enterprises. A comparison between the manufacturing and service sectors

Forsman, Helena

Research policy, 2011-06, Vol.40 (5), p.739-750 [Periódico revisado por pares]

Amsterdam: Elsevier B.V

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9
Service Blueprinting: A Practical Technique for Service Innovation
Service Blueprinting: A Practical Technique for Service Innovation
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Service Blueprinting: A Practical Technique for Service Innovation

Bitner, Mary Jo ; Ostrom, Amy L. ; Morgan, Felicia N.

California management review, 2008-04, Vol.50 (3), p.66-94 [Periódico revisado por pares]

Los Angeles, CA: University of California Walter A. Haas School of Business

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10
Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective
Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective
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Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective

Walsh, Gianfranco ; Mitchell, Vincent-Wayne ; Jackson, Paul R. ; Beatty, Sharon E.

British journal of management, 2009-06, Vol.20 (2), p.187-203 [Periódico revisado por pares]

Oxford, UK: Blackwell Publishing Ltd

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