Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
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Material Type: Artigo
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Value of High-Quality Logistics: Evidence from a Clash Between SF Express and AlibabaCui, Ruomeng ; Li, Meng ; Li, QiangManagement science, 2020-09, Vol.66 (9), p.3879-3902 [Periódico revisado por pares]Linthicum: INFORMSTexto completo disponível |
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2 |
Material Type: Artigo
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The rise of the service economyBuera, Francisco J ; Kaboski, Joseph PThe American economic review, 2012-10, Vol.102 (6), p.2540-2569 [Periódico revisado por pares]Nashville: American Economic AssociationTexto completo disponível |
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3 |
Material Type: Artigo
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Hard Times: Routine Schedule Unpredictability and Material Hardship among Service Sector WorkersSchneider, Daniel ; Harknett, KristenSocial forces, 2021-06, Vol.99 (4), p.1682-1709 [Periódico revisado por pares]Oxford University PressTexto completo disponível |
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4 |
Material Type: Artigo
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The Growth of Low-Skill Service Jobs and the Polarization of the US Labor MarketAutor, David H. ; Dorn, DavidThe American economic review, 2013-08, Vol.103 (5), p.1553-1597 [Periódico revisado por pares]Nashville: American Economic AssociationTexto completo disponível |
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5 |
Material Type: Artigo
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Doing the Right Thing Without Being Told: Joint Effects of Initiative Climate and General Self-Efficacy on Employee Proactive Customer Service PerformanceRAUB, Steffen ; HUI LIAOJournal of applied psychology, 2012-05, Vol.97 (3), p.651-667 [Periódico revisado por pares]Washington, DC: American Psychological AssociationTexto completo disponível |
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6 |
Material Type: Artigo
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Cross-Border Acquisition Abandonment and Completion: The Effect of Institutional Differences and Organizational Learning in the International Business Service Industry, 1981-2001Dikova, Desislava ; Sahib, Padma Rao ; van Witteloostuijn, ArjenJournal of international business studies, 2010-02, Vol.41 (2), p.223-245 [Periódico revisado por pares]London: Palgrave MacmillanTexto completo disponível |
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7 |
Material Type: Artigo
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Services Trade and PolicyFrancois, Joseph ; Hoekman, BernardJournal of economic literature, 2010-09, Vol.48 (3), p.642-692 [Periódico revisado por pares]Nashville: American Economic AssociationTexto completo disponível |
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8 |
Material Type: Artigo
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Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection AccuracyGroth, Markus ; Hennig-Thurau, Thorsten ; Walsh, GianfrancoAcademy of Management journal, 2009-10, Vol.52 (5), p.958-974 [Periódico revisado por pares]Briarcliff Manor: Academy of ManagementTexto completo disponível |
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9 |
Material Type: Artigo
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Service Blueprinting: A Practical Technique for Service InnovationBitner, Mary Jo ; Ostrom, Amy L. ; Morgan, Felicia N.California management review, 2008-04, Vol.50 (3), p.66-94 [Periódico revisado por pares]Los Angeles, CA: University of California Walter A. Haas School of BusinessTexto completo disponível |
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10 |
Material Type: Artigo
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The nexus between sectoral FDI and institutional quality: empirical evidence from PakistanShah, Syed Hasanat ; Ahmad, Mohsin Hasnain ; Ahmed, Qazi MasoodApplied economics, 2016-04, Vol.48 (17), p.1591-1601 [Periódico revisado por pares]London: RoutledgeTexto completo disponível |