Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
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1 |
Material Type: magazinearticle
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Putting the service-profit chain to work. (includes related article on the use of a service-profit chain audit)Heskett, J L ; Schlesinger, L AHarvard business review, 1994-03, Vol.72 (2), p.164-174Boston: Harvard Business School PressTexto completo disponível |
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2 |
Material Type: magazinearticle
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The Obstacles to Creating Good JobsTon, ZeynepHarvard business review, 2023-05, p.1Boston: Harvard Business ReviewTexto completo disponível |
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3 |
Material Type: magazinearticle
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How to sell services more profitablyReinartz, Werner ; Ulaga, WolfgangHarvard business review, 2008-05, Vol.86 (5), p.90-129United States: Harvard Business ReviewTexto completo disponível |
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4 |
Material Type: magazinearticle
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Zero defections: quality comes to servicesReichheld, F F ; Sasser, Jr, W EHarvard business review, 1990-09, Vol.68 (5), p.105-105United States: Harvard Business School PressTexto completo disponível |
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5 |
Material Type: magazinearticle
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Putting the Service-Profit Chain to WorkHarvard business review, 2008-07, Vol.86 (7,8), p.118Boston: Harvard Business ReviewTexto completo disponível |
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6 |
Material Type: magazinearticle
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The profitable art of service recoveryHart, C W ; Heskett, J L ; Sasser, Jr, W EHarvard business review, 1990-07, Vol.68 (4), p.148-148United States: Harvard Business School PressTexto completo disponível |
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7 |
Material Type: magazinearticle
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8 |
Material Type: magazinearticle
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On-Call HandymanCountry living (New York, N.Y.), 2018-03, Vol.41 (2), p.48Hearst Magazines, a Division of the Hearst CorporationTexto completo disponível |
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9 |
Material Type: magazinearticle
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Rentable cargo-style pants: function style suits service industriesNew equipment digest, 2008-04, Vol.73 (4), p.56Endeavor Business MediaTexto completo disponível |
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10 |
Material Type: magazinearticle
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Four strategies for the age of smart servicesAllmendinger, Glen ; Lombreglia, RalphHarvard business review, 2005-10, Vol.83 (10), p.131-136United States: Harvard Business ReviewTexto completo disponível |