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Refinado por: assunto: Management remover
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1
A practical guide to tourism destination management
A practical guide to tourism destination management
Material Type:
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A practical guide to tourism destination management

World Tourism Organization

Madrid World Tourism Organization c2007

Localização: EACH - Esc. Artes, Ciências e Humanidades    (910.68 P895 )(Acessar)

2
Service Science
Service Science
Material Type:
Livro 		Adicionar ao Meu Espaço

Service Science

Daskin, Mark S

Hoboken, N.J: Wiley 2011

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3
Value of High-Quality Logistics: Evidence from a Clash Between SF Express and Alibaba
Value of High-Quality Logistics: Evidence from a Clash Between SF Express and Alibaba
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Artigo 		Adicionar ao Meu Espaço

Value of High-Quality Logistics: Evidence from a Clash Between SF Express and Alibaba

Cui, Ruomeng ; Li, Meng ; Li, Qiang

Management science, 2020-09, Vol.66 (9), p.3879-3902 [Periódico revisado por pares]

Linthicum: INFORMS

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4
Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation
Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation
Material Type:
Artigo 		Adicionar ao Meu Espaço

Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation

Castellacci, Fulvio

Research policy, 2008-07, Vol.37 (6), p.978-994 [Periódico revisado por pares]

Amsterdam: Elsevier B.V

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5
Doing the Right Thing Without Being Told: Joint Effects of Initiative Climate and General Self-Efficacy on Employee Proactive Customer Service Performance
Doing the Right Thing Without Being Told: Joint Effects of Initiative Climate and General Self-Efficacy on Employee Proactive Customer Service Performance
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Doing the Right Thing Without Being Told: Joint Effects of Initiative Climate and General Self-Efficacy on Employee Proactive Customer Service Performance

RAUB, Steffen ; HUI LIAO

Journal of applied psychology, 2012-05, Vol.97 (3), p.651-667 [Periódico revisado por pares]

Washington, DC: American Psychological Association

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6
Cross-Border Acquisition Abandonment and Completion: The Effect of Institutional Differences and Organizational Learning in the International Business Service Industry, 1981-2001
Cross-Border Acquisition Abandonment and Completion: The Effect of Institutional Differences and Organizational Learning in the International Business Service Industry, 1981-2001
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Cross-Border Acquisition Abandonment and Completion: The Effect of Institutional Differences and Organizational Learning in the International Business Service Industry, 1981-2001

Dikova, Desislava ; Sahib, Padma Rao ; van Witteloostuijn, Arjen

Journal of international business studies, 2010-02, Vol.41 (2), p.223-245 [Periódico revisado por pares]

London: Palgrave Macmillan

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7
Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership
Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership
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Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership

Birasnav, M.

Journal of business research, 2014-08, Vol.67 (8), p.1622-1629 [Periódico revisado por pares]

New York: Elsevier Inc

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8
Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies
Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies
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Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies

Hipp, Christiane ; Grupp, Hariolf

Research policy, 2005-05, Vol.34 (4), p.517-535 [Periódico revisado por pares]

Amsterdam: Elsevier B.V

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9
Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy
Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy
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Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy

Groth, Markus ; Hennig-Thurau, Thorsten ; Walsh, Gianfranco

Academy of Management journal, 2009-10, Vol.52 (5), p.958-974 [Periódico revisado por pares]

Briarcliff Manor: Academy of Management

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10
Service innovation practices and customer loyalty in the telecommunication industry
Service innovation practices and customer loyalty in the telecommunication industry
Material Type:
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Service innovation practices and customer loyalty in the telecommunication industry

Awuku, Ernest ; Agyei, Paul Mensah ; Gonu, Eric Ikram, Muhammad

PloS one, 2023-03, Vol.18 (3), p.e0282588-e0282588 [Periódico revisado por pares]

United States: Public Library of Science

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Deste Autor:

  1. World Tourism Organization

Neste Assunto:

  1. Management
  2. Management
  3. Services
  4. Company Business Management
  5. Social Sciences

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