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Discursive approaches to webcare: A closer look at apologies, conversational human voice, legitimation, and emotion regulation
Discursive approaches to webcare: A closer look at apologies, conversational human voice, legitimation, and emotion regulation
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Discursive approaches to webcare: A closer look at apologies, conversational human voice, legitimation, and emotion regulation

Decock, Sofie

Discourse, context & media, 2022-03, Vol.45, p.100575, Article 100575 [Periódico revisado por pares]

Elsevier Ltd

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2
(In)directness and complaints: A reassessment
(In)directness and complaints: A reassessment
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(In)directness and complaints: A reassessment

Decock, Sofie ; Depraetere, Ilse

Journal of pragmatics, 2018-07, Vol.132, p.33-46 [Periódico revisado por pares]

Amsterdam: Elsevier B.V

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3
Discursive approaches to webcare : a closer look at apologies, conversational human voice, legitimation, and emotion regulation
Discursive approaches to webcare : a closer look at apologies, conversational human voice, legitimation, and emotion regulation
Material Type:
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Discursive approaches to webcare : a closer look at apologies, conversational human voice, legitimation, and emotion regulation

Decock, Sofie

2022

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4
Linguistic (in)directness in twitter complaints: A contrastive analysis of railway complaint interactions
Linguistic (in)directness in twitter complaints: A contrastive analysis of railway complaint interactions
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Linguistic (in)directness in twitter complaints: A contrastive analysis of railway complaint interactions

Depraetere, Ilse ; Decock, Sofie ; Ruytenbeek, Nicolas

Journal of pragmatics, 2021-01, Vol.171, p.215-233 [Periódico revisado por pares]

Amsterdam: Elsevier B.V

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5
Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews
Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews
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Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews

Ruytenbeek, Nicolas ; Verschraegen, Marie ; Decock, Sofie

Journal of pragmatics, 2021-12, Vol.186, p.289-307 [Periódico revisado por pares]

Amsterdam: Elsevier B.V

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6
A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis
A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis
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A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis

Van Herck, Rebecca ; Decock, Sofie ; Fastrich, Bridgit

English for specific purposes (New York, N.Y.), 2022-01, Vol.65, p.30-48 [Periódico revisado por pares]

Elsevier Ltd

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7
(In)directness and complaints : a reassessment
(In)directness and complaints : a reassessment
Material Type:
Artigo 		Adicionar ao Meu Espaço

(In)directness and complaints : a reassessment

Decock, Sofie ; Depraetere, Ilse

2018

Sem texto completo

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8
Linguistic (in)directness in Twitter complaints : a contrastive analysis of railway complaint interactions
Linguistic (in)directness in Twitter complaints : a contrastive analysis of railway complaint interactions
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Artigo 		Adicionar ao Meu Espaço

Linguistic (in)directness in Twitter complaints : a contrastive analysis of railway complaint interactions

Depraetere, Ilse ; Decock, Sofie ; Ruytenbeek, Nicolas

2021

Sem texto completo

Citações Citado por
9
Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews
Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews
Material Type:
Artigo 		Adicionar ao Meu Espaço

Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews

Ruytenbeek, Nicolas ; Verschraegen, Marie ; Decock, Sofie

2021

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10
Endoscopic trimming of metallic stents with the use of argon plasma
Endoscopic trimming of metallic stents with the use of argon plasma
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Endoscopic trimming of metallic stents with the use of argon plasma

Christiaens, Paul, MD ; Decock, Sofie, MD ; Buchel, Otto, MD ; Bulté, Katrien, MD ; Moons, Veerle, MD ; D'Haens, Geert, MD, PhD ; Van Olmen, Gust, MD

Gastrointestinal endoscopy, 2008-02, Vol.67 (2), p.369-371 [Periódico revisado por pares]

New York, NY: Mosby, Inc

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