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Refinado por: Base de dados/Biblioteca: Ghent University Academic Bibliography remover
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1
Discursive approaches to webcare : a closer look at apologies, conversational human voice, legitimation, and emotion regulation
Discursive approaches to webcare : a closer look at apologies, conversational human voice, legitimation, and emotion regulation
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Discursive approaches to webcare : a closer look at apologies, conversational human voice, legitimation, and emotion regulation

Decock, Sofie

2022

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2
Expressing and responding to customer (dis)satisfaction online : new insights from discourse and linguistic approaches
Expressing and responding to customer (dis)satisfaction online : new insights from discourse and linguistic approaches
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Expressing and responding to customer (dis)satisfaction online : new insights from discourse and linguistic approaches

Ruytenbeek, Nicolas ; Decock, Sofie

2024

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3
Good data in business and professional discourse research and teaching : further explorations
Good data in business and professional discourse research and teaching : further explorations
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Good data in business and professional discourse research and teaching : further explorations

Jacobs, Geert ; Decock, Sofie

Palgrave Macmillan 2021

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4
(In)directness and complaints : a reassessment
(In)directness and complaints : a reassessment
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(In)directness and complaints : a reassessment

Decock, Sofie ; Depraetere, Ilse

2018

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5
The comprehensibility and appreciation of non-binary pronouns in newspaper reporting : the case of hen and die in Dutch
The comprehensibility and appreciation of non-binary pronouns in newspaper reporting : the case of hen and die in Dutch
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The comprehensibility and appreciation of non-binary pronouns in newspaper reporting : the case of hen and die in Dutch

Decock, Sofie ; Van Hoof, Sarah ; Soens, Ellen ; Verhaegen, Hanne

2024

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6
Linguistic (in)directness in Twitter complaints : a contrastive analysis of railway complaint interactions
Linguistic (in)directness in Twitter complaints : a contrastive analysis of railway complaint interactions
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Linguistic (in)directness in Twitter complaints : a contrastive analysis of railway complaint interactions

Depraetere, Ilse ; Decock, Sofie ; Ruytenbeek, Nicolas

2021

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7
Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews
Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews
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Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews

Ruytenbeek, Nicolas ; Verschraegen, Marie ; Decock, Sofie

2021

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8
Experiments into the influence of linguistic (in)directness on perceived face-threat in Twitter complaints
Experiments into the influence of linguistic (in)directness on perceived face-threat in Twitter complaints
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Experiments into the influence of linguistic (in)directness on perceived face-threat in Twitter complaints

Ruytenbeek, Nicolas ; Decock, Sofie ; Depraetere, Ilse

2023

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9
The impact of linguistic choices and (para-)linguistic markers on the perception of Twitter complaints by other customers : an experimental approach
The impact of linguistic choices and (para-)linguistic markers on the perception of Twitter complaints by other customers : an experimental approach
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The impact of linguistic choices and (para-)linguistic markers on the perception of Twitter complaints by other customers : an experimental approach

Ruytenbeek, Nicolas ; Decock, Sofie ; Depraetere, Ilse

2023

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10
Een taalkundige lezing van de handreiking Waarden voor een nieuwe taal
Een taalkundige lezing van de handreiking Waarden voor een nieuwe taal
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Een taalkundige lezing van de handreiking Waarden voor een nieuwe taal

Decock, Sofie ; Van Hoof, Sarah

2022

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