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SAGE Publications
| Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
|---|---|---|---|
| 1 |
Material Type: Artigo
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Expressing and Responding to Customer (Dis)satisfaction Online: New Insights From Discourse and Linguistic ApproachesRuytenbeek, Nicolas ; Decock, SofieInternational journal of business communication (Thousand Oaks, Calif.), 2024-01, Vol.61 (1), p.3-17 [Periódico revisado por pares]Los Angeles, CA: SAGE PublicationsTexto completo disponível |
| 2 |
Material Type: Artigo
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The Impact of Employee Empathy on Brand Trust in Organizational Complaint Response Emails: A Closer Look at Linguistic RealizationVan Herck, Rebecca ; Decock, Sofie ; De Clerck, Bernard ; Hudders, LiselotInternational journal of business communication (Thousand Oaks, Calif.), 2023-10, Vol.60 (4), p.1220-1266 [Periódico revisado por pares]Los Angeles, CA: SAGE PublicationsTexto completo disponível |
| 3 |
Material Type: Artigo
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Interpersonal Strategies in E-Complaint Refusals: Textbook Advice Versus Actual Situated PracticeDecock, Sofie ; De Clerck, Bernard ; Van Herck, RebeccaBusiness and professional communication quarterly, 2020-09, Vol.83 (3), p.285-308 [Periódico revisado por pares]Los Angeles, CA: SAGE PublicationsTexto completo disponível |
| 4 |
Material Type: Artigo
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Expressing and responding to customer (dis)satisfaction online : new insights from discourse and linguistic approachesRuytenbeek, Nicolas ; Decock, Sofie2024Sem texto completo |
| 5 |
Material Type: Artigo
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Expressing and Responding to Customer (Dis)satisfaction Online: New Insights From Discourse and Linguistic ApproachesRuytenbeek, Nicolas ; Decock, SofieINTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION, 2024-01, Vol.61 (1), p.3-17 [Periódico revisado por pares]SAGE PUBLICATIONS INCTexto completo disponível |
| 6 |
Material Type: Artigo
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The impact of employee empathy on brand trust in organizational complaint response emails : a closer look at linguistic realizationVan Herck, Rebecca ; Decock, Sofie ; De Clerck, Bernard ; Hudders, Liselot2023Sem texto completo |
| 7 |
Material Type: Artigo
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Reactions to Brexit in images: a multimodal content analysis of shared visual content on FlickrBouko, Catherine ; De Wilde, July ; Decock, Sofie ; De Clercq, Orphée ; Manchia, Valentina ; Garcia, DavidVisual communication (London, England), 2021-02, Vol.20 (1), p.4-33 [Periódico revisado por pares]London, England: SAGE PublicationsTexto completo disponível |
| 8 |
Material Type: Artigo
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Interpersonal strategies in E-Complaint refusals : textbook advice versus actual situated practiceDecock, Sofie ; De Clerck, Bernard ; Van Herck, Rebecca2020Sem texto completo |
| 9 |
Material Type: Artigo
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Reactions to Brexit in images : a multimodal content analysis of shared visual content on FlickrBouko, Catherine ; De Wilde, July ; Decock, Sofie ; De Clercq, Orphée ; Manchia, Valentina ; Garcia, David2021Sem texto completo |
| 10 |
Material Type: Artigo
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Questionnaire PLD-complaint-specific assessment identifies need for therapy in polycystic liver disease: A multi-centric prospective studyBilliet, Antoon ; Temmerman, Frederik ; Coudyzer, Walter ; van den Ende, Natalie ; Colle, Isabelle ; Francque, Sven ; De Maeght, Stephane ; Janssens, Filip ; Orlent, Hans ; Sprengers, Dirk ; Delwaide, Jean ; Decock, Sofie ; De Vloo, Charlotte ; Moreno, Christophe ; van Malenstein, Hannah ; van der Merwe, Schalk ; Verbeek, Jef ; Nevens, FrederikUNITED EUROPEAN GASTROENTEROLOGY JOURNAL, 2023-09, Vol.11 (7), p.633-641 [Periódico revisado por pares]JOHN WILEY & SONS LTDTexto completo disponível |
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