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Interpersonal Strategies in E-Complaint Refusals: Textbook Advice Versus Actual Situated Practice
Interpersonal Strategies in E-Complaint Refusals: Textbook Advice Versus Actual Situated Practice
Material Type:
Article 		Add to e-Shelf

Interpersonal Strategies in E-Complaint Refusals: Textbook Advice Versus Actual Situated Practice

Decock, Sofie ; De Clerck, Bernard ; Van Herck, Rebecca

Business and professional communication quarterly, 2020-09, Vol.83 (3), p.285-308 [Peer Reviewed Journal]

Los Angeles, CA: SAGE Publications

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2
Good data in business and professional discourse research and teaching : further explorations
Good data in business and professional discourse research and teaching : further explorations
Material Type:
Book 		Add to e-Shelf

Good data in business and professional discourse research and teaching : further explorations

Jacobs, Geert ; Decock, Sofie

Palgrave Macmillan 2021

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3
Customer complaints and disagreements in a multilingual business environment. A discursive-pragmatic analysis
Customer complaints and disagreements in a multilingual business environment. A discursive-pragmatic analysis
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Article 		Add to e-Shelf

Customer complaints and disagreements in a multilingual business environment. A discursive-pragmatic analysis

Decock, Sofie ; Spiessens, Anneleen

Intercultural pragmatics, 2017-03, Vol.14 (1), p.77-115 [Peer Reviewed Journal]

Berlin: De Gruyter

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4
A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting : a move analysis
A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting : a move analysis
Material Type:
Article 		Add to e-Shelf

A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting : a move analysis

Van Herck, Rebecca ; Decock, Sofie ; Fastrich, Bridgit Corinne

2022

No full-text

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5
Theory versus practice : a closer look at transactional and interpersonal stance in English electronic complaint refusal notifications
Theory versus practice : a closer look at transactional and interpersonal stance in English electronic complaint refusal notifications
Material Type:
Article 		Add to e-Shelf

Theory versus practice : a closer look at transactional and interpersonal stance in English electronic complaint refusal notifications

De Clerck, Bernard ; Decock, Sofie ; Vandenberghe, Jasper ; Seghers, Mathias

2019

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6
Theory versus practice: A closer look at transactional and interpersonal stance in English electronic complaint refusal notifications
Theory versus practice: A closer look at transactional and interpersonal stance in English electronic complaint refusal notifications
Material Type:
Article 		Add to e-Shelf

Theory versus practice: A closer look at transactional and interpersonal stance in English electronic complaint refusal notifications

Clerck, Bernard De ; Decock, Sofie ; Vandenberghe, Jasper ; Seghers, Mathias

English text construction, 2019-01, Vol.12 (1), p.103-136 [Peer Reviewed Journal]

Amsterdam: John Benjamins Publishing Company

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7
Face-threatening e-mail complaint negotiation in a multilingual business environment: A discursive analysis of customer complaint and disagreement strategies
Face-threatening e-mail complaint negotiation in a multilingual business environment: A discursive analysis of customer complaint and disagreement strategies
Material Type:
Conference Proceeding 		Add to e-Shelf

Face-threatening e-mail complaint negotiation in a multilingual business environment: A discursive analysis of customer complaint and disagreement strategies

Spiessens, Anneleen ; Decock, Sofie

2015

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8
Learning With and From Aikido - Experimentation: restricted access appendix to the dissertation
Learning With and From Aikido - Experimentation: restricted access appendix to the dissertation
Material Type:
Web Resource 		Add to e-Shelf

Learning With and From Aikido - Experimentation: restricted access appendix to the dissertation

De Baets, Greet Angèle ; Plevoets, Koen ; Decock, Sofie ; Van Praet, Ellen

Zenodo 2024

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