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Material Type: Artigo
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The impact of employee satisfaction on quality and profitability in high-contact service industriesYee, Rachel W.Y. ; Yeung, Andy C.L. ; Cheng, T.C. EdwinJournal of operations management, 2008-09, Vol.26 (5), p.651-668 [Periódico revisado por pares]Chicago: Elsevier B.VTexto completo disponível |
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Material Type: Artigo
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The effect of R&D investment on firm value: An examination of US manufacturing and service industriesEhie, Ike C. ; Olibe, KingsleyInternational journal of production economics, 2010-11, Vol.128 (1), p.127-135 [Periódico revisado por pares]Amsterdam: Elsevier B.VTexto completo disponível |
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Material Type: Artigo
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The role of innovativeness and supply chain agility in the Australian service industry: a dynamic capability perspectiveHumdan, Eias Al ; Shi, Yangyan ; Behina, Masud ; Chowdhury, Md. Maruf Hossan ; Mahmud, A.K.M. ShakilInternational journal of physical distribution & logistics management, 2023-12, Vol.53 (11), p.1-25 [Periódico revisado por pares]Bradford: Emerald Publishing LimitedTexto completo disponível |
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Material Type: Artigo
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Green innovation ecosystem and water performance in the food service industry: The effects of environmental management controls and digitalizationRosa, Fabricia S. ; Compagnucci, Lorenzo ; Lunkes, Rogerio J. ; Monteiro, Januário J.Business strategy and the environment, 2023-12, Vol.32 (8), p.5459-5476 [Periódico revisado por pares]Chichester: Wiley Periodicals IncTexto completo disponível |
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Material Type: Artigo
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The service-profit chain: An empirical analysis in high-contact service industriesYee, Rachel W.Y. ; Yeung, Andy C.L. ; Cheng, T.C.E.International journal of production economics, 2011-04, Vol.130 (2), p.236-245 [Periódico revisado por pares]Amsterdam: Elsevier B.VTexto completo disponível |
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Material Type: Artigo
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The relationships among leadership, goal orientation, and service quality in high-contact service industries: An empirical studyYee, Rachel W.Y. ; Lee, Peter K.C. ; Yeung, Andy C.L. ; Cheng, T.C.E.International journal of production economics, 2013-02, Vol.141 (2), p.452-464 [Periódico revisado por pares]Amsterdam: Elsevier B.VTexto completo disponível |
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Material Type: Artigo
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The political game of innovation: evidence from the ride-hailing service industryCheah, Chee Wei ; Koay, Kian YeikEuropean journal of innovation management, 2024-01, Vol.27 (2), p.572-588 [Periódico revisado por pares]Bradford: Emerald Publishing LimitedTexto completo disponível |
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Material Type: Artigo
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Road towards Lean Six Sigma in service industry: a multi-factor integrated frameworkTsironis, Loukas K ; Psychogios, Alexandros GBusiness process management journal, 2016-07, Vol.22 (4), p.812-834 [Periódico revisado por pares]Bradford: Emerald Group Publishing LimitedTexto completo disponível |
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Material Type: Artigo
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The role of big data in shaping ambidextrous business process management: Case studies from the service industryDezi, Luca ; Santoro, Gabriele ; Gabteni, Heger ; Pellicelli, Anna ClaudiaBusiness process management journal, 2018-09, Vol.24 (5), p.1163-1175 [Periódico revisado por pares]Bradford: Emerald Group Publishing LimitedTexto completo disponível |
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Material Type: Artigo
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Coastal Service Industry, Industrial Structure Optimization and Environmental Governance: An Empirical Analysis Based on Chinese Coastal CitiesWu, Shun ; Zhou, Yang ; Yan, WuyiJournal of coastal research, 2020-09, Vol.109 (sp1), p.114-120 [Periódico revisado por pares]Fort Lauderdale: Coastal Education and Research FoundationTexto completo disponível |