Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
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1 |
Material Type: Livro
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Customer Relationship ManagementAnderson, Kristin ; Kerr, Carol ; Formisano, Roger ABlacklick, USA: McGraw-Hill Professional Publishing 2001Texto completo disponível |
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2 |
Material Type: Livro
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Award-winning customer service: 101 ways to guarantee great performanceEvenson, ReneeNew York: American Management Association 2007Texto completo disponível |