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Material Type: Artigo
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One firm’s loss is another’s gain: capitalizing on other firms’ service failuresAllen, Alexis M. ; Brady, Michael K. ; Robinson, Stacey G. ; Voorhees, Clay M.Journal of the Academy of Marketing Science, 2015-09, Vol.43 (5), p.648-662 [Periódico revisado por pares]New York: Springer USTexto completo disponível |
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Material Type: Artigo
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The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel IndustryZERVAS, GEORGIOS ; PROSERPIO, DAVIDE ; BYERS, JOHN W.Journal of marketing research, 2017-10, Vol.54 (5), p.687-705 [Periódico revisado por pares]Los Angeles, CA: American Marketing AssociationTexto completo disponível |
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Material Type: Artigo
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When the Recipe Is More Important Than the Ingredients: A Qualitative Comparative Analysis (QCA) of Service Innovation ConfigurationsOrdanini, Andrea ; Parasuraman, A. ; Rubera, GaiaJournal of service research : JSR, 2014-05, Vol.17 (2), p.134-149 [Periódico revisado por pares]Los Angeles, CA: SAGE PublicationsTexto completo disponível |
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Material Type: Artigo
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Consumption Authenticity in the Accommodations Industry: The Keys to Brand Love and Brand Loyalty for Hotels and AirbnbMody, Makarand ; Hanks, LydiaJournal of travel research, 2020-02, Vol.59 (1), p.173-189 [Periódico revisado por pares]Los Angeles, CA: SAGE PublicationsTexto completo disponível |
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Material Type: Artigo
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Hotel companies' contribution to improving the quality of life of local communities and the well-being of their employeesBohdanowicz, Paulina ; Zientara, PiotrTourism and hospitality research, 2009-04, Vol.9 (2), p.147-158 [Periódico revisado por pares]London, England: Palgrave MacmillanTexto completo disponível |
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Material Type: Artigo
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Sharia-compliant hotelsHenderson, Joan C.Tourism and hospitality research, 2010-07, Vol.10 (3), p.246-254 [Periódico revisado por pares]London, England: Palgrave MacmillanTexto completo disponível |
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Material Type: Artigo
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Do Pro-environmental Appeals Trigger Pro-environmental Behavior in Hotel Guests?Dolnicar, Sara ; Knezevic Cvelbar, Ljubica ; Grün, BettinaJournal of travel research, 2017-11, Vol.56 (8), p.988-997 [Periódico revisado por pares]Los Angeles, CA: SAGE PublicationsTexto completo disponível |
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Material Type: Artigo
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Understanding the Impact of Online Reviews on Hotel Performance: An Empirical AnalysisPhillips, Paul ; Barnes, Stuart ; Zigan, Krystin ; Schegg, RolandJournal of travel research, 2017-02, Vol.56 (2), p.235-249 [Periódico revisado por pares]Los Angeles, CA: SAGE PublicationsTexto completo disponível |
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Material Type: Artigo
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Customer Nontransactional Value Cocreation in an Online Hotel Brand Community: Driving Motivation, Engagement Behavior, and Value BeneficiaryShin, Hakseung ; Perdue, Richard R.Journal of travel research, 2022-05, Vol.61 (5), p.1088-1104 [Periódico revisado por pares]Los Angeles, CA: SAGE PublicationsTexto completo disponível |
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Material Type: Artigo
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Living the Experience Before You Go . . . but Did It Meet Expectations? The Role of Virtual Reality during Hotel BookingsMcLean, Graeme ; Barhorst, Jennifer BJournal of travel research, 2022-07, Vol.61 (6), p.1233-1251 [Periódico revisado por pares]Los Angeles, CA: SAGE PublicationsTexto completo disponível |