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Does service-dominant design result in a better service system?
Does service-dominant design result in a better service system?
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Does service-dominant design result in a better service system?

Edvardsson, Bo ; Ng, Gloria ; Zhi Min, Choo ; Firth, Robert ; Yi, Ding Fisk, Raymond P.

Journal of service management, 2011-01, Vol.22 (4), p.540-556 [Periódico revisado por pares]

Emerald Group Publishing Limited

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An assessment of innovativeness in KIBS: implications on KIBS' co-creation culture, innovation capability, and performance
An assessment of innovativeness in KIBS: implications on KIBS' co-creation culture, innovation capability, and performance
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An assessment of innovativeness in KIBS: implications on KIBS' co-creation culture, innovation capability, and performance

Leticia Santos-Vijande, María ; González-Mieres, Celina ; Ángel López-Sánchez, Jose

The Journal of business & industrial marketing, 2013-01, Vol.28 (2), p.86-102 [Periódico revisado por pares]

Santa Barbara: Emerald Group Publishing Limited

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3
Co-creating service experience practices
Co-creating service experience practices
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Co-creating service experience practices

McColl-Kennedy, Janet R ; Cheung, Lilliemay ; Ferrier, Elizabeth Elina Jaakkola, Anu Helkkula and Dr Leena Aarikka-Stenroos, Dr

Journal of service management, 2015-04, Vol.26 (2), p.249-275 [Periódico revisado por pares]

Emerald Group Publishing Limited

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4
Designing for valuable in-store experiences: what to consider in practice
Designing for valuable in-store experiences: what to consider in practice
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Designing for valuable in-store experiences: what to consider in practice

Elisa, Servais ; Katelijn, Quartier ; Jan, Vanrie

Corporate reputation review, 2024-05, Vol.27 (2), p.140-155 [Periódico revisado por pares]

London: Palgrave Macmillan UK

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