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LISTENING TO THE VOICE OF THE CUSTOMER
LISTENING TO THE VOICE OF THE CUSTOMER
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LISTENING TO THE VOICE OF THE CUSTOMER

Horwitt, Elisabeth

Computerworld, 2011-10, Vol.45 (18), p.28-33

Framingham: IDG Communications, Inc

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A fractured market
A fractured market
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A fractured market

Horwitt, Elisabeth

Computerworld, 2011-10, Vol.45 (18), p.33-33

Framingham: IDG Communications, Inc

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3
CASE STUDY: Hotel Chain Looks for 'Moments of Truth'
CASE STUDY: Hotel Chain Looks for 'Moments of Truth'
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magazinearticle 		Adicionar ao Meu Espaço

CASE STUDY: Hotel Chain Looks for 'Moments of Truth'

Horwitt, Elisabeth

Computerworld, 2011-10, Vol.45 (18), p.32-32

Framingham: IDG Communications, Inc

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4
Listening to the voice of the customer: it's time to gather customer feedback in one place so you can take action
Listening to the voice of the customer: it's time to gather customer feedback in one place so you can take action
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magazinearticle 		Adicionar ao Meu Espaço

Listening to the voice of the customer: it's time to gather customer feedback in one place so you can take action

Horwitt, Elisabeth

Computerworld, 2011-10, Vol.45 (18), p.28

IDG Communications, Inc

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5
Hotel chain looks for 'moments of truth'
Hotel chain looks for 'moments of truth'
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magazinearticle 		Adicionar ao Meu Espaço

Hotel chain looks for 'moments of truth'

Horwitt, Elisabeth

Computerworld, 2011-10, Vol.45 (18), p.32

IDG Communications, Inc

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6
SELF-SERVICE BI CATCHES ON
SELF-SERVICE BI CATCHES ON
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magazinearticle 		Adicionar ao Meu Espaço

SELF-SERVICE BI CATCHES ON

Horwitt, Elisabeth

Computerworld, 2011-01, Vol.45 (2), p.30-32

Framingham: IDG Communications, Inc

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7
Self-service BI catches on: the goal is to help business users make smart decisions with complex data--and less IT involvement
Self-service BI catches on: the goal is to help business users make smart decisions with complex data--and less IT involvement
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Self-service BI catches on: the goal is to help business users make smart decisions with complex data--and less IT involvement

Horwitt, Elisabeth

Computerworld, 2011-01, Vol.45 (2), p.30

IDG Communications, Inc

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8
New strategies for better deals: IT managers are in a strong position to negotiate with software vendors and get more for their money
New strategies for better deals: IT managers are in a strong position to negotiate with software vendors and get more for their money
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magazinearticle 		Adicionar ao Meu Espaço

New strategies for better deals: IT managers are in a strong position to negotiate with software vendors and get more for their money

Horwitt, Elisabeth

Computerworld, 2010-12, Vol.44 (23), p.16

IDG Communications, Inc

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9
NEW STRATEGIES for BETTER DEALS
NEW STRATEGIES for BETTER DEALS
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NEW STRATEGIES for BETTER DEALS

Horwitt, Elisabeth

Computerworld, 2010-12, Vol.44 (23), p.17-29

Framingham: IDG Communications, Inc

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10
Cloud security: oxymoron? Here's how some early adopters of cloud computing are approaching the problem
Cloud security: oxymoron? Here's how some early adopters of cloud computing are approaching the problem
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Cloud security: oxymoron? Here's how some early adopters of cloud computing are approaching the problem

Horwitt, Elisabeth

Computerworld, 2010-06, Vol.44 (11), p.18

IDG Communications, Inc

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