Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
---|---|---|---|
1 |
Material Type: Artigo
|
Affect versus Cognition in the Chain from Perceived Quality to Customer Loyalty: The Roles of Product Beliefs and ExperienceFrank, Björn ; Herbas Torrico, Boris ; Enkawa, Takao ; Schvaneveldt, Shane J.Journal of retailing, 2014-12, Vol.90 (4), p.567-586 [Periódico revisado por pares]Greenwich: Elsevier IncTexto completo disponível |
|
2 |
Material Type: Artigo
|
Antecedents of satisfaction in a marketing channelPing, Robert AJournal of retailing, 2003, Vol.79 (4), p.237-248 [Periódico revisado por pares]Elsevier IncTexto completo disponível |
|
3 |
Material Type: Artigo
|
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environmentsCronin, J.Joseph ; Brady, Michael K ; Hult, G.Tomas MJournal of retailing, 2000-06, Vol.76 (2), p.193-218 [Periódico revisado por pares]Greenwich: Elsevier IncTexto completo disponível |
|
4 |
Material Type: Artigo
|
Autonomous Shopping Systems: Identifying and Overcoming Barriers to Consumer Adoptionde Bellis, Emanuel ; Venkataramani Johar, GitaJournal of retailing, 2020-03, Vol.96 (1), p.74-87 [Periódico revisado por pares]Greenwich: Elsevier IncTexto completo disponível |
|
5 |
Material Type: Artigo
|
Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and ColorRoschk, Holger ; Loureiro, Sandra Maria Correia ; Breitsohl, JanJournal of retailing, 2017-06, Vol.93 (2), p.228-240 [Periódico revisado por pares]Greenwich: Elsevier IncTexto completo disponível |
|
6 |
Material Type: Artigo
|
Capturing Retailers’ Brand and Customer FocusHan, Simeng ; Reinartz, Werner ; Skiera, BerndJournal of retailing, 2021-12, Vol.97 (4), p.582-596 [Periódico revisado por pares]Greenwich: Elsevier IncTexto completo disponível |
|
7 |
Material Type: Artigo
|
Computer-Mediated Customization Tendency (CMCT) and the Adaptive e-Service ExperienceMathwick, Charla ; Wagner, Janet ; Unni, RamaprasadJournal of retailing, 2010-03, Vol.86 (1), p.11-21 [Periódico revisado por pares]Greenwich: Elsevier IncTexto completo disponível |
|
8 |
Material Type: Artigo
|
Customer complaining: The role of tie strength and information controlMittal, Vikas ; Huppertz, John W. ; Khare, AdwaitJournal of retailing, 2008-06, Vol.84 (2), p.195-204 [Periódico revisado por pares]Greenwich: Elsevier IncTexto completo disponível |
|
9 |
Material Type: Artigo
|
Customer Experience Creation: Determinants, Dynamics and Management StrategiesVerhoef, Peter C. ; Lemon, Katherine N. ; Parasuraman, A. ; Roggeveen, Anne ; Tsiros, Michael ; Schlesinger, Leonard A.Journal of retailing, 2009-03, Vol.85 (1), p.31-41 [Periódico revisado por pares]Greenwich: Elsevier IncTexto completo disponível |
|
10 |
Material Type: Artigo
|
Customer Relationship Stage and the Use of Picture-Dominant versus Text-Dominant Advertising: A Field StudyLewis, Michael ; Whitler, Kimberly A. ; Hoegg, JoAndreaJournal of retailing, 2013-09, Vol.89 (3), p.263-280 [Periódico revisado por pares]Greenwich: Elsevier IncTexto completo disponível |