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Refinado por: Nome da Publicação: Journal Of Retailing remover assunto: Social Sciences remover
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1
Affect versus Cognition in the Chain from Perceived Quality to Customer Loyalty: The Roles of Product Beliefs and Experience
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Affect versus Cognition in the Chain from Perceived Quality to Customer Loyalty: The Roles of Product Beliefs and Experience

Frank, Björn ; Herbas Torrico, Boris ; Enkawa, Takao ; Schvaneveldt, Shane J.

Journal of retailing, 2014-12, Vol.90 (4), p.567-586 [Periódico revisado por pares]

Greenwich: Elsevier Inc

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2
Antecedents of satisfaction in a marketing channel
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Antecedents of satisfaction in a marketing channel

Ping, Robert A

Journal of retailing, 2003, Vol.79 (4), p.237-248 [Periódico revisado por pares]

Elsevier Inc

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3
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
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Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

Cronin, J.Joseph ; Brady, Michael K ; Hult, G.Tomas M

Journal of retailing, 2000-06, Vol.76 (2), p.193-218 [Periódico revisado por pares]

Greenwich: Elsevier Inc

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4
Autonomous Shopping Systems: Identifying and Overcoming Barriers to Consumer Adoption
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Autonomous Shopping Systems: Identifying and Overcoming Barriers to Consumer Adoption

de Bellis, Emanuel ; Venkataramani Johar, Gita

Journal of retailing, 2020-03, Vol.96 (1), p.74-87 [Periódico revisado por pares]

Greenwich: Elsevier Inc

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5
Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color
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Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color

Roschk, Holger ; Loureiro, Sandra Maria Correia ; Breitsohl, Jan

Journal of retailing, 2017-06, Vol.93 (2), p.228-240 [Periódico revisado por pares]

Greenwich: Elsevier Inc

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6
Capturing Retailers’ Brand and Customer Focus
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Capturing Retailers’ Brand and Customer Focus

Han, Simeng ; Reinartz, Werner ; Skiera, Bernd

Journal of retailing, 2021-12, Vol.97 (4), p.582-596 [Periódico revisado por pares]

Greenwich: Elsevier Inc

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7
Computer-Mediated Customization Tendency (CMCT) and the Adaptive e-Service Experience
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Computer-Mediated Customization Tendency (CMCT) and the Adaptive e-Service Experience

Mathwick, Charla ; Wagner, Janet ; Unni, Ramaprasad

Journal of retailing, 2010-03, Vol.86 (1), p.11-21 [Periódico revisado por pares]

Greenwich: Elsevier Inc

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8
Customer complaining: The role of tie strength and information control
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Customer complaining: The role of tie strength and information control

Mittal, Vikas ; Huppertz, John W. ; Khare, Adwait

Journal of retailing, 2008-06, Vol.84 (2), p.195-204 [Periódico revisado por pares]

Greenwich: Elsevier Inc

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9
Customer Experience Creation: Determinants, Dynamics and Management Strategies
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Customer Experience Creation: Determinants, Dynamics and Management Strategies

Verhoef, Peter C. ; Lemon, Katherine N. ; Parasuraman, A. ; Roggeveen, Anne ; Tsiros, Michael ; Schlesinger, Leonard A.

Journal of retailing, 2009-03, Vol.85 (1), p.31-41 [Periódico revisado por pares]

Greenwich: Elsevier Inc

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10
Customer Relationship Stage and the Use of Picture-Dominant versus Text-Dominant Advertising: A Field Study
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Customer Relationship Stage and the Use of Picture-Dominant versus Text-Dominant Advertising: A Field Study

Lewis, Michael ; Whitler, Kimberly A. ; Hoegg, JoAndrea

Journal of retailing, 2013-09, Vol.89 (3), p.263-280 [Periódico revisado por pares]

Greenwich: Elsevier Inc

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