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Material Type: Artigo
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Analyzing systemic customer value in scalable business servicesPynnönen, Mikko ; Hallikas, Jukka ; Ritala, Paavo ; Mikkonen, KarriThe Service industries journal, 2014-01, Vol.34 (14), p.1154-1166 [Periódico revisado por pares]London: RoutledgeTexto completo disponível |
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Material Type: Artigo
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Antecedents and consequences of co-creation in credence-based service contextsTari Kasnakoglu, BernaThe Service industries journal, 2016-01, Vol.36 (1-2), p.1-20 [Periódico revisado por pares]London: RoutledgeTexto completo disponível |
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Material Type: Resenha
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Business Services in European Industry: Growth, Employment and CompetitivenessBeyers, William BThe Service industries journal, 2001, Vol.21 (1), p.246 [Periódico revisado por pares]London: Taylor & Francis LtdTexto completo disponível |
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Material Type: Artigo
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Co-creation and innovation in public servicesAlves, HelenaThe Service industries journal, 2013-05, Vol.33 (7-8), p.671-682 [Periódico revisado por pares]London: RoutledgeTexto completo disponível |
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Material Type: Artigo
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Comparison websites: evidence from the service sectorLaffey, DesThe Service industries journal, 2010-10, Vol.30 (12), p.1939-1954 [Periódico revisado por pares]London: RoutledgeTexto completo disponível |
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Material Type: Artigo
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Conceptualizing a transformative supply chain for ecosystem well-beingTansakul, Nitipon ; Suanmali, Suthathip ; Shirahada, KunioThe Service industries journal, 2023-04, Vol.43 (5-6), p.378-399 [Periódico revisado por pares]London: RoutledgeTexto completo disponível |
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Material Type: Artigo
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Consumer transformation through volunteer service experiencesMulder, Mark R. ; Rapp, Justine M. ; Hamby, Anne ; Weaver, ToddThe Service industries journal, 2015-12, Vol.35 (15-16), p.865-882 [Periódico revisado por pares]London: RoutledgeTexto completo disponível |
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Material Type: Resenha
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Creating Value for Customers: Designing and Implementing a Total Corporate StrategyLaws, EricThe Service Industries Journal, 1993, Vol.13 (2), p.171 [Periódico revisado por pares]London: Taylor & Francis LtdTexto completo disponível |
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Material Type: Artigo
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Customer-to-customer value co-creation and co-destruction in sporting eventsKim, Kyungyeol (Anthony) ; Byon, Kevin K. ; Baek, WooyeulThe Service industries journal, 2020-07, Vol.40 (9-10), p.633-655 [Periódico revisado por pares]London: RoutledgeTexto completo disponível |
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Material Type: Artigo
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Determining customer satisfaction and loyalty from a value co-creation perspectiveWoratschek, Herbert ; Horbel, Chris ; Popp, BastianThe Service industries journal, 2020-09, Vol.40 (11-12), p.777-799 [Periódico revisado por pares]London: RoutledgeTexto completo disponível |