Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
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Material Type: Artigo
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Quality of services: an application with customer complaint data from a telecommunication companyAchcar, Jorge alberto ; Godoy, Daniel MarcosIndependent Journal of Management & Production, 2021-05, Vol.12 (4), p.928-944Sao Paulo: Independent Journal of Management & Production, I J M & PTexto completo disponível |
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Material Type: Artigo
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Conceptual perspective of value for the client: a strategy for market expansionDa Silva, Luis Carlos Alves ; Silva, Maicon daIndependent Journal of Management & Production, 2021-03, Vol.12 (2), p.654-671Sao Paulo: Independent Journal of Management & Production, I J M & PTexto completo disponível |
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Material Type: Artigo
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Discrete simulation applied to queue management in a supermarketPereira Junior, Jefferson Vasconcelos ; Silva, Adriano Maniçoba da ; Moraes, Diego Galileu deIndependent Journal of Management & Production, 2020-09, Vol.11 (5), p.1667-1684Sao Paulo: Independent Journal of Management & Production, I J M & PTexto completo disponível |