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The impact of employee satisfaction on quality and profitability in high-contact service industries
The impact of employee satisfaction on quality and profitability in high-contact service industries
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The impact of employee satisfaction on quality and profitability in high-contact service industries

Yee, Rachel W.Y. ; Yeung, Andy C.L. ; Cheng, T.C. Edwin

Journal of operations management, 2008-09, Vol.26 (5), p.651-668 [Periódico revisado por pares]

Chicago: Elsevier B.V

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2
The role of innovativeness and supply chain agility in the Australian service industry: a dynamic capability perspective
The role of innovativeness and supply chain agility in the Australian service industry: a dynamic capability perspective
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The role of innovativeness and supply chain agility in the Australian service industry: a dynamic capability perspective

Humdan, Eias Al ; Shi, Yangyan ; Behina, Masud ; Chowdhury, Md. Maruf Hossan ; Mahmud, A.K.M. Shakil

International journal of physical distribution & logistics management, 2023-12, Vol.53 (11), p.1-25 [Periódico revisado por pares]

Bradford: Emerald Publishing Limited

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3
Gender differences and site‐specific incident risks of musculoskeletal disorders among 224 506 workers in the food and beverage service industry in Taiwan: A 15‐year Nationwide Population‐Based Cohort Study
Gender differences and site‐specific incident risks of musculoskeletal disorders among 224 506 workers in the food and beverage service industry in Taiwan: A 15‐year Nationwide Population‐Based Cohort Study
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Gender differences and site‐specific incident risks of musculoskeletal disorders among 224 506 workers in the food and beverage service industry in Taiwan: A 15‐year Nationwide Population‐Based Cohort Study

Peng, Chiung‐Yu ; Hsieh, Hui‐Min ; Li, Meng‐Yun ; Liaw, Lih‐Jiun ; Wang, Chao‐Ling ; Pan, Chih‐Hong ; Wu, Ming‐Tsang

Journal of occupational health, 2021-01, Vol.63 (1), p.e12214-n/a [Periódico revisado por pares]

Australia: John Wiley & Sons, Inc

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4
Quality moderates market competition: evidence of Taiwanese service industry
Quality moderates market competition: evidence of Taiwanese service industry
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Quality moderates market competition: evidence of Taiwanese service industry

Yang, Yi-Fang ; Chen, Yahn-Shir

The International journal of quality & reliability management, 2016-01, Vol.33 (9), p.1332-1345 [Periódico revisado por pares]

Bradford: Emerald Group Publishing Limited

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5
Applying simulation in lean service to enhance the operational system in Indian postal service industry
Applying simulation in lean service to enhance the operational system in Indian postal service industry
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Applying simulation in lean service to enhance the operational system in Indian postal service industry

Murugesan, Vadivel Sengazhani ; Jauhar, Sunil Kumar ; Sequeira, Aloysius Henry

Annals of operations research, 2022-08, Vol.315 (2), p.993-1017 [Periódico revisado por pares]

New York: Springer US

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6
Managerial insights from service industry models: a new scenario decomposition method
Managerial insights from service industry models: a new scenario decomposition method
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Managerial insights from service industry models: a new scenario decomposition method

Borgonovo, E. ; Peccati, L.

Annals of operations research, 2011-05, Vol.185 (1), p.161-179 [Periódico revisado por pares]

Boston: Springer US

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7
The paradox of customer education: Customer expertise and loyalty in the financial services industry
The paradox of customer education: Customer expertise and loyalty in the financial services industry
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The paradox of customer education: Customer expertise and loyalty in the financial services industry

Bell, Simon J ; Eisingerich, Andreas B

European journal of marketing, 2007-01, Vol.41 (5/6), p.466-486 [Periódico revisado por pares]

Bradford: Emerald Group Publishing Limited

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8
Impact of lean service, workplace environment, and social practices on the operational performance of India post service industry
Impact of lean service, workplace environment, and social practices on the operational performance of India post service industry
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Impact of lean service, workplace environment, and social practices on the operational performance of India post service industry

Vadivel, Sengazhani Murugesan ; Sequeira, Aloysius Henry ; Sakkariyas, Robert Rajkumar ; Boobalan, Kirubaharan

Annals of operations research, 2022-08, Vol.315 (2), p.2219-2244 [Periódico revisado por pares]

New York: Springer US

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9
Moving from product‐based to service‐based business strategies: Services categorisation schemes for the automotive industry
Moving from product‐based to service‐based business strategies: Services categorisation schemes for the automotive industry
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Moving from product‐based to service‐based business strategies: Services categorisation schemes for the automotive industry

Godlevskaja, Olga ; van Iwaarden, Jos ; van der Wiele, Ton

The International journal of quality & reliability management, 2011-01, Vol.28 (1), p.62-94 [Periódico revisado por pares]

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10
Study on Logistics Cost Optimization of Offshore Oil Service Industry Based on Offshore Oil Service Cost Model
Study on Logistics Cost Optimization of Offshore Oil Service Industry Based on Offshore Oil Service Cost Model
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Study on Logistics Cost Optimization of Offshore Oil Service Industry Based on Offshore Oil Service Cost Model

Wang, Haopeng ; Zhao, Zhenzhi

Journal of coastal research, 2019-12, Vol.98 (sp1), p.171-174 [Periódico revisado por pares]

Fort Lauderdale: Coastal Education and Research Foundation

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