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The impact of employee satisfaction on quality and profitability in high-contact service industries
The impact of employee satisfaction on quality and profitability in high-contact service industries
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The impact of employee satisfaction on quality and profitability in high-contact service industries

Yee, Rachel W.Y. ; Yeung, Andy C.L. ; Cheng, T.C. Edwin

Journal of operations management, 2008-09, Vol.26 (5), p.651-668 [Periódico revisado por pares]

Chicago: Elsevier B.V

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2
The effect of R&D investment on firm value: An examination of US manufacturing and service industries
The effect of R&D investment on firm value: An examination of US manufacturing and service industries
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The effect of R&D investment on firm value: An examination of US manufacturing and service industries

Ehie, Ike C. ; Olibe, Kingsley

International journal of production economics, 2010-11, Vol.128 (1), p.127-135 [Periódico revisado por pares]

Amsterdam: Elsevier B.V

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3
The role of innovativeness and supply chain agility in the Australian service industry: a dynamic capability perspective
The role of innovativeness and supply chain agility in the Australian service industry: a dynamic capability perspective
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The role of innovativeness and supply chain agility in the Australian service industry: a dynamic capability perspective

Humdan, Eias Al ; Shi, Yangyan ; Behina, Masud ; Chowdhury, Md. Maruf Hossan ; Mahmud, A.K.M. Shakil

International journal of physical distribution & logistics management, 2023-12, Vol.53 (11), p.1-25 [Periódico revisado por pares]

Bradford: Emerald Publishing Limited

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4
Green innovation ecosystem and water performance in the food service industry: The effects of environmental management controls and digitalization
Green innovation ecosystem and water performance in the food service industry: The effects of environmental management controls and digitalization
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Green innovation ecosystem and water performance in the food service industry: The effects of environmental management controls and digitalization

Rosa, Fabricia S. ; Compagnucci, Lorenzo ; Lunkes, Rogerio J. ; Monteiro, Januário J.

Business strategy and the environment, 2023-12, Vol.32 (8), p.5459-5476 [Periódico revisado por pares]

Chichester: Wiley Periodicals Inc

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5
The service-profit chain: An empirical analysis in high-contact service industries
The service-profit chain: An empirical analysis in high-contact service industries
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The service-profit chain: An empirical analysis in high-contact service industries

Yee, Rachel W.Y. ; Yeung, Andy C.L. ; Cheng, T.C.E.

International journal of production economics, 2011-04, Vol.130 (2), p.236-245 [Periódico revisado por pares]

Amsterdam: Elsevier B.V

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6
The relationships among leadership, goal orientation, and service quality in high-contact service industries: An empirical study
The relationships among leadership, goal orientation, and service quality in high-contact service industries: An empirical study
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The relationships among leadership, goal orientation, and service quality in high-contact service industries: An empirical study

Yee, Rachel W.Y. ; Lee, Peter K.C. ; Yeung, Andy C.L. ; Cheng, T.C.E.

International journal of production economics, 2013-02, Vol.141 (2), p.452-464 [Periódico revisado por pares]

Amsterdam: Elsevier B.V

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7
The political game of innovation: evidence from the ride-hailing service industry
The political game of innovation: evidence from the ride-hailing service industry
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The political game of innovation: evidence from the ride-hailing service industry

Cheah, Chee Wei ; Koay, Kian Yeik

European journal of innovation management, 2024-01, Vol.27 (2), p.572-588 [Periódico revisado por pares]

Bradford: Emerald Publishing Limited

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8
Road towards Lean Six Sigma in service industry: a multi-factor integrated framework
Road towards Lean Six Sigma in service industry: a multi-factor integrated framework
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Road towards Lean Six Sigma in service industry: a multi-factor integrated framework

Tsironis, Loukas K ; Psychogios, Alexandros G

Business process management journal, 2016-07, Vol.22 (4), p.812-834 [Periódico revisado por pares]

Bradford: Emerald Group Publishing Limited

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9
The role of big data in shaping ambidextrous business process management: Case studies from the service industry
The role of big data in shaping ambidextrous business process management: Case studies from the service industry
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The role of big data in shaping ambidextrous business process management: Case studies from the service industry

Dezi, Luca ; Santoro, Gabriele ; Gabteni, Heger ; Pellicelli, Anna Claudia

Business process management journal, 2018-09, Vol.24 (5), p.1163-1175 [Periódico revisado por pares]

Bradford: Emerald Group Publishing Limited

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10
Scenarios for the logistics services industry: A Delphi-based analysis for 2025
Scenarios for the logistics services industry: A Delphi-based analysis for 2025
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Scenarios for the logistics services industry: A Delphi-based analysis for 2025

von der Gracht, Heiko A. ; Darkow, Inga-Lena

International journal of production economics, 2010-09, Vol.127 (1), p.46-59 [Periódico revisado por pares]

United States: Elsevier B.V

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