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SERVQUAL Method as an "Old New" Tool for Improving the Quality of Medical Services: A Literature Review
SERVQUAL Method as an "Old New" Tool for Improving the Quality of Medical Services: A Literature Review
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SERVQUAL Method as an "Old New" Tool for Improving the Quality of Medical Services: A Literature Review

Jonkisz, Aleksandra ; Karniej, Piotr ; Krasowska, Dorota

International journal of environmental research and public health, 2021-10, Vol.18 (20), p.10758 [Periódico revisado por pares]

Switzerland: MDPI AG

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2
A Spectrum Access Based on Quality of Service (QoS) in Cognitive Radio Networks
A Spectrum Access Based on Quality of Service (QoS) in Cognitive Radio Networks
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A Spectrum Access Based on Quality of Service (QoS) in Cognitive Radio Networks

Zhai, Linbo ; Wang, Hua ; Gao, Chuangen Shi, Yongtang

PloS one, 2016-05, Vol.11 (5), p.e0155074-e0155074 [Periódico revisado por pares]

United States: Public Library of Science

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3
Will Perceived Risk of COVID-19 Move Exhibition Visitors from On-Site to Virtual? Focusing on Exhibition Quarantine Service Quality and Switching Intention
Will Perceived Risk of COVID-19 Move Exhibition Visitors from On-Site to Virtual? Focusing on Exhibition Quarantine Service Quality and Switching Intention
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Will Perceived Risk of COVID-19 Move Exhibition Visitors from On-Site to Virtual? Focusing on Exhibition Quarantine Service Quality and Switching Intention

Jang, Mi-Hwa ; Choi, Eui-Yul

International journal of environmental research and public health, 2022-05, Vol.19 (11), p.6388 [Periódico revisado por pares]

Switzerland: MDPI AG

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4
Social Media and Health: Emerging Trends and Future Directions for Research on Young Adults
Social Media and Health: Emerging Trends and Future Directions for Research on Young Adults
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Social Media and Health: Emerging Trends and Future Directions for Research on Young Adults

Wu, Peng ; Feng, Ran

International journal of environmental research and public health, 2021-07, Vol.18 (15), p.8141 [Periódico revisado por pares]

Basel: MDPI AG

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5
Service quality benchmarking via a novel approach based on fuzzy ELECTRE III and IPA: an empirical case involving the Italian public healthcare context
Service quality benchmarking via a novel approach based on fuzzy ELECTRE III and IPA: an empirical case involving the Italian public healthcare context
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Service quality benchmarking via a novel approach based on fuzzy ELECTRE III and IPA: an empirical case involving the Italian public healthcare context

La Fata, Concetta Manuela ; Lupo, Toni ; Piazza, Tommaso

Health care management science, 2019-03, Vol.22 (1), p.106-120 [Periódico revisado por pares]

New York: Springer US

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6
Patients satisfaction with healthcare delivery in Ghana
Patients satisfaction with healthcare delivery in Ghana
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Patients satisfaction with healthcare delivery in Ghana

Amporfro, Daniel Adjei ; Boah, Michael ; Yingqi, Shao ; Cheteu Wabo, Therese Martin ; Zhao, Miaomiao ; Ngo Nkondjock, Victorine Raissa ; Wu, Qunhong

BMC health services research, 2021-07, Vol.21 (1), p.1-722, Article 722 [Periódico revisado por pares]

London: BioMed Central Ltd

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7
Evaluation of service quality from patients' viewpoint
Evaluation of service quality from patients' viewpoint
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Evaluation of service quality from patients' viewpoint

Abbasi-Moghaddam, Mohammad Ali ; Zarei, Ehsan ; Bagherzadeh, Rafat ; Dargahi, Hossein ; Farrokhi, Pouria

BMC health services research, 2019-03, Vol.19 (1), p.170-170, Article 170 [Periódico revisado por pares]

England: BioMed Central Ltd

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8
Exploring the impact of word-of-mouth about Physicians' service quality on patient choice based on online health communities
Exploring the impact of word-of-mouth about Physicians' service quality on patient choice based on online health communities
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Exploring the impact of word-of-mouth about Physicians' service quality on patient choice based on online health communities

Lu, Naiji ; Wu, Hong

BMC medical informatics and decision making, 2016-11, Vol.16 (1), p.151-151, Article 151 [Periódico revisado por pares]

England: BioMed Central Ltd

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9
Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters
Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters
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Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

Chang, Ching-Sheng ; Chen, Su-Yueh ; Lan, Yi-Ting

BMC health services research, 2013-01, Vol.13 (1), p.22-22, Article 22 [Periódico revisado por pares]

England: BioMed Central

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10
Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis
Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis
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Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis

Farrokhi, Pouria ; Bagherzadeh, Rafat ; Arab-Zozani, Morteza ; Zarei, Ehsan

BMC health services research, 2023-05, Vol.23 (1), p.508-508, Article 508 [Periódico revisado por pares]

England: BioMed Central Ltd

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