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Material Type: Artigo
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Applicability of healthcare service quality models and dimensions: future research directionsAli, Javed ; Jusoh, Ahmad ; Idris, Norhalimah ; Nor, Khalil Md ; Wan, Yulin ; Abbas, Alhamzah F. ; Alsharif, Ahmed H.TQM journal, 2023-07, Vol.35 (6), p.1378-1393 [Periódico revisado por pares]Emerald Publishing LimitedTexto completo disponível |
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Material Type: Artigo
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SERVQUAL Method as an "Old New" Tool for Improving the Quality of Medical Services: A Literature ReviewJonkisz, Aleksandra ; Karniej, Piotr ; Krasowska, DorotaInternational journal of environmental research and public health, 2021-10, Vol.18 (20), p.10758 [Periódico revisado por pares]Switzerland: MDPI AGTexto completo disponível |
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3 |
Material Type: Artigo
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The trust-commitment challenge in service quality-loyalty relationshipsMoreira, Antonio Carrizo ; Silva, Pedro MiguelInternational journal of health care quality assurance, 2015-01, Vol.28 (3), p.253-266 [Periódico revisado por pares]England: Emerald Group Publishing LimitedTexto completo disponível |
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Material Type: Artigo
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Mining patient opinion to evaluate the service quality in healthcare: a deep-learning approachShah, Adnan Muhammad ; Yan, Xiangbin ; Shah, Syed Asad Ali ; Mamirkulova, GulnaraJournal of ambient intelligence and humanized computing, 2020-07, Vol.11 (7), p.2925-2942 [Periódico revisado por pares]Berlin/Heidelberg: Springer Berlin HeidelbergTexto completo disponível |
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Material Type: Artigo
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A Hierarchical Model of Health Service Quality: Scale Development and Investigation of an Integrated ModelDagger, Tracey S. ; Sweeney, Jillian C. ; Johnson, Lester W.Journal of service research : JSR, 2007-11, Vol.10 (2), p.123-142 [Periódico revisado por pares]Los Angeles, CA: Sage PublicationsTexto completo disponível |
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Material Type: Artigo
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Hospital service quality measurement models: patients from Asia, Europe, Australia and AmericaThawesaengskulthai, Natcha ; Wongrukmit, Patcharin ; Dahlgaard, Jens J.Total quality management & business excellence, 2015-10, Vol.26 (9-10), p.1029-1041 [Periódico revisado por pares]Abingdon: RoutledgeTexto completo disponível |
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Material Type: Artigo
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The effect of mobile health service quality on user satisfaction and continual usageOppong, Elizabeth ; Hinson, Robert Ebo ; Adeola, Ogechi ; Muritala, Omotayo ; Kosiba, John PaulTotal Quality Management & Business Excellence, 2021-01, Vol.32 (1-2), p.177-198 [Periódico revisado por pares]Abingdon: RoutledgeTexto completo disponível |
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Material Type: Artigo
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Mobile edge computing based QoS optimization in medical healthcare applicationsSodhro, Ali Hassan ; Luo, Zongwei ; Sangaiah, Arun Kumar ; Baik, Sung WookInternational journal of information management, 2019-04, Vol.45 (2019), p.308-318 [Periódico revisado por pares]Kidlington: Elsevier LtdTexto completo disponível |
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Material Type: Artigo
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Patients satisfaction with healthcare delivery in GhanaAmporfro, Daniel Adjei ; Boah, Michael ; Yingqi, Shao ; Cheteu Wabo, Therese Martin ; Zhao, Miaomiao ; Ngo Nkondjock, Victorine Raissa ; Wu, QunhongBMC health services research, 2021-07, Vol.21 (1), p.1-722, Article 722 [Periódico revisado por pares]London: BioMed Central LtdTexto completo disponível |
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10 |
Material Type: Artigo
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Evaluation of service quality from patients' viewpointAbbasi-Moghaddam, Mohammad Ali ; Zarei, Ehsan ; Bagherzadeh, Rafat ; Dargahi, Hossein ; Farrokhi, PouriaBMC health services research, 2019-03, Vol.19 (1), p.170-170, Article 170 [Periódico revisado por pares]England: BioMed Central LtdTexto completo disponível |