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The impact of employee satisfaction on quality and profitability in high-contact service industries
The impact of employee satisfaction on quality and profitability in high-contact service industries
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The impact of employee satisfaction on quality and profitability in high-contact service industries

Yee, Rachel W.Y. ; Yeung, Andy C.L. ; Cheng, T.C. Edwin

Journal of operations management, 2008-09, Vol.26 (5), p.651-668 [Periódico revisado por pares]

Chicago: Elsevier B.V

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2
ECONOMIES OF DENSITY AND PRODUCTIVITY IN SERVICE INDUSTRIES: AN ANALYSIS OF PERSONAL SERVICE INDUSTRIES BASED ON ESTABLISHMENT-LEVEL DATA
ECONOMIES OF DENSITY AND PRODUCTIVITY IN SERVICE INDUSTRIES: AN ANALYSIS OF PERSONAL SERVICE INDUSTRIES BASED ON ESTABLISHMENT-LEVEL DATA
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ECONOMIES OF DENSITY AND PRODUCTIVITY IN SERVICE INDUSTRIES: AN ANALYSIS OF PERSONAL SERVICE INDUSTRIES BASED ON ESTABLISHMENT-LEVEL DATA

Morikawa, Masayuki

The review of economics and statistics, 2011-02, Vol.93 (1), p.179-192 [Periódico revisado por pares]

Cambridge: MIT Press

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3
Front-line employees' perceived COVID-19 event strength and emotional labor in the service industry: A moderated mediation model
Front-line employees' perceived COVID-19 event strength and emotional labor in the service industry: A moderated mediation model
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Front-line employees' perceived COVID-19 event strength and emotional labor in the service industry: A moderated mediation model

Du, Jianghong ; Wang, Zhenyuan ; Xie, Yunhui

The Journal of general psychology, 2024-01, Vol.151 (1), p.34-53 [Periódico revisado por pares]

United States: Psychology Press

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4
AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry
AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry
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AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry

Blöcher, Katharina ; Alt, Rainer

Electronic markets, 2021-09, Vol.31 (3), p.529-551 [Periódico revisado por pares]

Berlin, Heidelberg: Springer

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5
Spatio-temporal evolution and influencing factors of China's ICT service industry
Spatio-temporal evolution and influencing factors of China's ICT service industry
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Spatio-temporal evolution and influencing factors of China's ICT service industry

Chen, Weixuan ; Zhang, Shiwei ; Kong, Dezhou ; Zou, Tong ; Zhang, Yuxi ; Cheshmehzangi, Ali

Scientific reports, 2023-06, Vol.13 (1), p.9703-9703, Article 9703 [Periódico revisado por pares]

England: Nature Publishing Group

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6
Spatial concentration of Indian service industries in rural and urban areas: A micro-unit-level analysis
Spatial concentration of Indian service industries in rural and urban areas: A micro-unit-level analysis
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Spatial concentration of Indian service industries in rural and urban areas: A micro-unit-level analysis

Agarwal, Sugam ; Behera, Smruti Ranjan

Cogent economics & finance, 2023-10, Vol.11 (2) [Periódico revisado por pares]

London: Cogent

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7
Characteristics and Influencing Factors of Spatial Differentiation of Market Service Industries in Rural Areas around Metropolises—A Case Study of Wuhan City’s New Urban Districts
Characteristics and Influencing Factors of Spatial Differentiation of Market Service Industries in Rural Areas around Metropolises—A Case Study of Wuhan City’s New Urban Districts
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Characteristics and Influencing Factors of Spatial Differentiation of Market Service Industries in Rural Areas around Metropolises—A Case Study of Wuhan City’s New Urban Districts

Chen, Jie ; Jiang, Liang ; Luo, Jing ; Tian, Lingling ; Tian, Ye ; Chen, Guolei

ISPRS international journal of geo-information, 2022-03, Vol.11 (3), p.170 [Periódico revisado por pares]

Basel: MDPI AG

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8
Antecedents of salesperson performance in information service industry: The role of guanxi, adaptive selling behaviors and customer orientation
Antecedents of salesperson performance in information service industry: The role of guanxi, adaptive selling behaviors and customer orientation
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Antecedents of salesperson performance in information service industry: The role of guanxi, adaptive selling behaviors and customer orientation

Nguyen, Thi-Thuy-Linh ; Hoang, Xuan-Quynh ; Lien, Pham Thi ; Pham, Thanh-Hang ; Pham, Hiep-Hung

Cogent business & management, 2022-12, Vol.9 (1), p.1-19 [Periódico revisado por pares]

Abingdon: Taylor & Francis

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9
Federated Learning for Clients’ Data Privacy Assurance in Food Service Industry
Federated Learning for Clients’ Data Privacy Assurance in Food Service Industry
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Federated Learning for Clients’ Data Privacy Assurance in Food Service Industry

Taheri Gorji, Hamed ; Saeedi, Mahdi ; Mushtaq, Erum ; Kashani Zadeh, Hossein ; Husarik, Kaylee ; Shahabi, Seyed Mojtaba ; Qin, Jianwei ; Chan, Diane E. ; Baek, Insuck ; Kim, Moon S. ; Akhbardeh, Alireza ; Sokolov, Stanislav ; Avestimehr, Salman ; MacKinnon, Nicholas ; Vasefi, Fartash ; Tavakolian, Kouhyar

Applied sciences, 2023-08, Vol.13 (16), p.9330 [Periódico revisado por pares]

Basel: MDPI AG

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10
Moderating Effect of the Power-Distance Belief on the Relationship between Employees' Service Failures and Customers' Behavioral Outcomes in the Sport Service Industry
Moderating Effect of the Power-Distance Belief on the Relationship between Employees' Service Failures and Customers' Behavioral Outcomes in the Sport Service Industry
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Moderating Effect of the Power-Distance Belief on the Relationship between Employees' Service Failures and Customers' Behavioral Outcomes in the Sport Service Industry

Song, Hyunseok ; Byon, Kevin K

International journal of environmental research and public health, 2021-03, Vol.18 (5), p.2488 [Periódico revisado por pares]

Switzerland: MDPI AG

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