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Putting the service-profit chain to work. (includes related article on the use of a service-profit chain audit)
Putting the service-profit chain to work. (includes related article on the use of a service-profit chain audit)
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Putting the service-profit chain to work. (includes related article on the use of a service-profit chain audit)

Heskett, J L ; Schlesinger, L A

Harvard business review, 1994-03, Vol.72 (2), p.164-174

Boston: Harvard Business School Press

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2
Service industries: why customers leave
Service industries: why customers leave
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Service industries: why customers leave

Richman, Tom

Harvard business review, 1996-01, Vol.74 (1), p.9

Boston: Harvard Business School Press

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3
The Obstacles to Creating Good Jobs
The Obstacles to Creating Good Jobs
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The Obstacles to Creating Good Jobs

Ton, Zeynep

Harvard business review, 2023-05, p.1

Boston: Harvard Business Review

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4
Professional Service Industries (PSI)
Professional Service Industries (PSI)
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Professional Service Industries (PSI)

Underground construction, 2013-01, Vol.68 (1), p.68

Gulf Publishing Co

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5
How to sell services more profitably
How to sell services more profitably
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How to sell services more profitably

Reinartz, Werner ; Ulaga, Wolfgang

Harvard business review, 2008-05, Vol.86 (5), p.90-129

United States: Harvard Business Review

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6
INDUSTRY/Service industry 'hot spots'
INDUSTRY/Service industry 'hot spots'
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INDUSTRY/Service industry 'hot spots'

Journal of accountancy, 1987-09, Vol.164 (3), p.36

New York: American Institute of Certified Public Accountants

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7
Putting the Service-Profit Chain to Work
Putting the Service-Profit Chain to Work
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Putting the Service-Profit Chain to Work

Harvard business review, 2008-07, Vol.86 (7,8), p.118

Boston: Harvard Business Review

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8
J.D. Edwards Targets Service Industries.(Product Information)
J.D. Edwards Targets Service Industries.(Product Information)
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J.D. Edwards Targets Service Industries.(Product Information)

Stein, Tom

InformationWeek (Manhasset, N.Y.), 1999-03 (726), p.38

Manhasset: UBM LLC

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9
Phillips Service Industries Inc. (Livonia, MI), a global manufacturing and service corporation that serves a wide variety of industries with its diverse collection of technology-based companies
Phillips Service Industries Inc. (Livonia, MI), a global manufacturing and service corporation that serves a wide variety of industries with its diverse collection of technology-based companies
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Phillips Service Industries Inc. (Livonia, MI), a global manufacturing and service corporation that serves a wide variety of industries with its diverse collection of technology-based companies

Quality (Wheaton), 2011-04, Vol.50 (4), p.10

BNP Media

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10
How to Shift from Selling Products to Selling Services: It takes different skills and a different focus.(Spotlight: How Leaders Can Drive Sales)
How to Shift from Selling Products to Selling Services: It takes different skills and a different focus.(Spotlight: How Leaders Can Drive Sales)
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How to Shift from Selling Products to Selling Services: It takes different skills and a different focus.(Spotlight: How Leaders Can Drive Sales)

Chung, Doug J

Harvard business review, 2021-03, Vol.99 (2), p.48

Harvard Business School Press

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