Towards the Control and Prevention of Waste in IT Service Operation Using Fuzzy Logic: Focus in Incident Management Process

Berrahal, Wadie ; Marghoubi, Rabia ; El Akkaoui, Zineb

Journal of computing and information technology, 2020-05, Vol.27 (3), p.45-56 [Periódico revisado por pares]

Sveuciliste U Zagrebu

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