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Impact of High-Performance Work Systems on Individual- and Branch-Level Performance: Test of a Multilevel Model of Intermediate Linkages

Aryee, Samuel ; Walumbwa, Fred O. ; Seidu, Emmanuel Y. M. ; Otaye, Lilian E. Kozlowski, Steve W. J

Journal of applied psychology, 2012-03, Vol.97 (2), p.287-300 [Periódico revisado por pares]

Washington, DC: American Psychological Association

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Título:
Impact of High-Performance Work Systems on Individual- and Branch-Level Performance: Test of a Multilevel Model of Intermediate Linkages
Autor: Aryee, Samuel ; Walumbwa, Fred O. ; Seidu, Emmanuel Y. M. ; Otaye, Lilian E.
Kozlowski, Steve W. J
Assuntos: Adult ; Banking ; Banks ; Biological and medical sciences ; Commerce - organization & administration ; Employee empowerment ; Employee Performance Appraisal ; Employee Productivity ; Employee Skills ; Employment - organization & administration ; Employment - psychology ; Empowerment ; Female ; Fundamental and applied biological sciences. Psychology ; Ghana ; High performance systems ; Human ; Human Resource Management ; Humans ; Individual differences ; Interpersonal Relations ; Job Performance ; Male ; Market ; Middle Aged ; Occupational psychology ; Organizational Behavior ; Organizational Climate ; Organizational Commitment ; Organizational Culture ; Personnel Management ; Power (Psychology) ; Psychological empowerment ; Psychology ; Psychology. Psychoanalysis. Psychiatry ; Psychology. Psychophysiology ; Regression analysis ; Studies ; Surveys and Questionnaires ; Work condition. Job performance. Stress
É parte de: Journal of applied psychology, 2012-03, Vol.97 (2), p.287-300
Notas: ObjectType-Article-1
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Descrição: We proposed and tested a multilevel model, underpinned by empowerment theory, that examines the processes linking high-performance work systems (HPWS) and performance outcomes at the individual and organizational levels of analyses. Data were obtained from 37 branches of 2 banking institutions in Ghana. Results of hierarchical regression analysis revealed that branch-level HPWS relates to empowerment climate. Additionally, results of hierarchical linear modeling that examined the hypothesized cross-level relationships revealed 3 salient findings. First, experienced HPWS and empowerment climate partially mediate the influence of branch-level HPWS on psychological empowerment. Second, psychological empowerment partially mediates the influence of empowerment climate and experienced HPWS on service performance. Third, service orientation moderates the psychological empowerment-service performance relationship such that the relationship is stronger for those high rather than low in service orientation. Last, ordinary least squares regression results revealed that branch-level HPWS influences branch-level market performance through cross-level and individual-level influences on service performance that emerges at the branch level as aggregated service performance.
Editor: Washington, DC: American Psychological Association
Idioma: Inglês

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Impact of High-Performance Work Systems on Individual- and Branch-Level Performance: Test of a Multilevel Model of Intermediate Linkages

Aryee, Samuel ; Walumbwa, Fred O. ; Seidu, Emmanuel Y. M. ; Otaye, Lilian E. Kozlowski, Steve W. J

Washington, DC: American Psychological Association

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