Delighting the Customer: Creativity-Oriented High-Performance Work Systems, Frontline Employee Creative Performance, and Customer Satisfaction

Martinaityte, Ieva ; Sacramento, Claudia ; Aryee, Samuel Allen, David G ; Reiche, B. Sebastian ; Lee, Yih-teen

Journal of management, 2019-02, Vol.45 (2), p.728-751 [Periódico revisado por pares]

Los Angeles, CA: SAGE Publications

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