Queues and Care: How Medical Residents Organize Their Work in a Busy Clinic
Finlay, William ; Mutran, Elizabeth J. ; Zeitler, Rodney R. ; Randall, Christina S.
Journal of health and social behavior, 1990-09, Vol.31 (3), p.292-305 [Periódico revisado por pares]Washington, DC: American Sociological Association
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