skip to main content
Idioma:
Tipo de recurso Mostra resultados com: Mostra resultados com: Índice

Research on customer satisfaction evaluation method for individualized customized products

Zhou, Qingyan ; He, Lili

International journal of advanced manufacturing technology, 2019-10, Vol.104 (9-12), p.3229-3238 [Periódico revisado por pares]

London: Springer London

Texto completo disponível

Citações Citado por
  • Título:
    Research on customer satisfaction evaluation method for individualized customized products
  • Autor: Zhou, Qingyan ; He, Lili
  • Assuntos: CAE) and Design ; Computer-Aided Engineering (CAD ; Customer satisfaction ; Customization ; Decision making ; Engineering ; Evaluation ; Industrial and Production Engineering ; Mathematical models ; Mechanical Engineering ; Media Management ; Original Article ; Quality function deployment
  • É parte de: International journal of advanced manufacturing technology, 2019-10, Vol.104 (9-12), p.3229-3238
  • Descrição: Aiming at the problem that the customer can obtain the personalized products in a timely and satisfactory manner, the enterprise can reasonably and effectively carry out the decision-making guidance of the manufacturing decision and propose a method to evaluate the customer satisfaction based on the fuzzy level kano-QDF model. The fuzzy hierarchical Kano model is used to identify and classify the customer’s needs. Based on the GM (1,1) model, the classification results of the fuzzy hierarchical Kano model are dynamically analyzed and verified. Secondly, the mathematical model of customer satisfaction evaluation is established by using the fuzzy comprehensive evaluation method. The demand for the importance of the final determination, the use of QFD method to confirm the importance of product quality characteristics and weight. Finally, the customer demand for personalized customized products is described as an example.
  • Editor: London: Springer London
  • Idioma: Inglês
Voltar para lista de resultados
Ir para página anteriorAnterior Resultado  10 AvançarIr para próxima página

  • Realização: ABCD-USP USP   Logos de Redes Sociais: Freepik

Buscando em bases de dados remotas. Favor aguardar.