Idioma:

Managing the total quality transformation

Thomas H. Berry

Localização: FEA - Fac. Econ. Adm. Contab. e Atuária (658.562 B534m e.2 )(Acessar)

Título:
Managing the total quality transformation
Autor: Thomas H. Berry
Assuntos: Quality of products; Quality circles; Total quality management; CONTROLE DA QUALIDADE; Quality control
Notas: Includes bibliographical references and index
Descrição: TQM : what's it really all about? -- Setting the stage for quality -- A total quality management implementation strategy -- A total quality model -- Team-tackling quality problems -- QI teams : the 400 percent return on investm ent -- Quality planning -- Unit-level quality -- A transformation to TQM and the critical success factors -- The quality kickoff : turning on the burners -- Beyond the test site : going for companywide TQM -- For top management only -- Celebrating quality -- Hitting high gear -- A thousand points of contact -- Avoiding the traps -- A quality conclusion
Editor: New York McGraw-Hill
Data de criação/publicação: c1991
Formato: xxi, 223 p. ill. 23 cm.
Idioma: Inglês

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