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Cyberharcèlement au travail et messagerie électronique

DUPRÉ, Delphine

Tic & société, 2022-07, Vol.15 (Vol. 15, N° 2-3 | 2ème), p.265-296 [Periódico revisado por pares]

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Título:
Cyberharcèlement au travail et messagerie électronique
Autor: DUPRÉ, Delphine
Assuntos: cyberbullying ; discrimination ; electronic mail ; ICTs ; organizational communication ; qualitative approach
É parte de: Tic & société, 2022-07, Vol.15 (Vol. 15, N° 2-3 | 2ème), p.265-296
Descrição: This paper deals with the phenomenon of workplace cyber bullying. It aims at extending a literature review with data collected from an empirical enquiry. We ask how the communication features of electronic mail redefine bullying in the workplace. Middle managers who claimed to be victims of bullying were interviewed. Grounded theory data analysis indicates a complementarity between face-to-face bullying and bullying via email. The sociotechnical features of email help redefine the main characteristics of workplace bullying: the intention to harm the target, the intensity and repetition of negative acts and power imbalances. The noxious use of emails also enables cyber violence committed by groups and mobbing phenomena. Additionally, the study shed light upon the discrimination and exclusion of victims regarded as “non-compliant” with their organization’s culture.
Editor: Association de Recherche en Technologies de l’Information et de la Communication
Idioma: Inglês;Francês

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