Using performance indicators to improve technical service in an academic library a case study from the São Paulo University Law School
Milena Celere Ednéia Silva Santos Rocha; Northumbria International Conference on Performance Measurement in Libraries and Information Services (9. 2011 York)
Proceedings York, UK: University of York, 2012York, UK University of York 2012
Localização: FDRP - Fac. Direito de Ribeirão Preto (sala A-17 pcd 393 )(Acessar)
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