Expressing and Responding to Customer (Dis)satisfaction Online: New Insights From Discourse and Linguistic Approaches

Ruytenbeek, Nicolas ; Decock, Sofie

International journal of business communication (Thousand Oaks, Calif.), 2024-01, Vol.61 (1), p.3-17 [Periódico revisado por pares]

Los Angeles, CA: SAGE Publications

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