Tool for accurately predicting website navigation problems, non-problems, problem severity, and effectiveness of repairs

Blackmon, Marilyn Hughes ; Kitajima, Muneo ; Polson, Peter G.

Conference on Human Factors in Computing Systems: Proceedings of the SIGCHI conference on Human factors in computing systems; 02-07 Apr. 2005, 2005, p.31-40 [Periódico revisado por pares]

New York, NY, USA: ACM

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