Improving the AHT in Telecommunication Companies by Automatic Modeling of Call Center Service

de Castro Neto, Henrique ; Julia, Rita Maria Silva ; Paiva, Elaine Ribeiro Faria ; Carvalho, Andre Ponce de Leon Ferreira ; Junior, Anisio Pereira Santos ; Peres, Diansley Raphael Santos ; Julia, Etienne Silva ; de Melo, Jony Teixeira ; Barcelos, Umberto Maia ; de Assis, Josiane Esteves

Progress in Artificial Intelligence, p.96-107 [Periódico revisado por pares]

Cham: Springer International Publishing

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