SURVIVING THE NEW-NORMAL: A STUDY ON PHYSICAL SERVICESCAPE AND VISITOR BEHAVIOR IN QUICK-SERVICE RESTAURANTS IN MALLS IN SURABAYA, INDONESIA
Anastasia, Njo ; Gunawan, Kevin ; Rahardjo, Jani
Tourism and hospitality management, 2023-01, Vol.28 (3), p.597-619 [Periódico revisado por pares]Opatija: University of Rijeka, Faculty of Tourism & Hospitality Management
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